Im Technical Writer

1 week ago

Johannesburg, South Africa SMD Technologies Full time

**Job Summary**:
As Technical writer you will be required to compose, copy-write and develop product manuals, how-to guides, website help sections, articles, and other such content that imparts technical information with ease and clarity to our consumers, in such a way that shows the professionalism, consistency and integrity of our brands.

**Job description**:

- The technical writer will be responsible for:

- Gathering information internally and externally regarding product functioning and manual needs
- Analyzing the information needs of the user
- Working with sales, product development, design and marketing specialists to compose new material and understand existing user materials and the purpose of new guides
- Writing top quality, easy to understand material, print or online, for user guides/instruction manuals
- Proofreading and editing your own work and the work of others
- Making amendments to written material in line with the suggestions of other departments
- Commissioning illustrations, diagrams and photographs and incorporating them into text
- Create tutorials for users and/or internal staff
- Adapting communications for different audiences
- Editing and updating existing user guides and marketing materials
- Mentoring, training and copywriting other colleagues’ materials
- Attending planning and briefing meetings
- Indexing and cataloging material
- Strict adherence to deadlines
- Consistent, necessary and accurate feedback and follow up on present and upcoming work and briefs
- Liaising internally and externally in order to assist various departments
- Accurately following briefs
- Adapting tone and style on materials to match divisions within the company
- Collaborating with the in-house design team on a day-to-day basis from manual production, packaging copy and product inserts
- Daily feedback on status of all jobs

**Requirements**:

- A strong portfolio of relevant work
- 2 years or more experience as a Technical Manual Writer
- Industry relevant diploma or Bachelor’s degree
- Excellent English communication skills; written, oral and comprehension
- Excellent language skills (grammar, punctuation) and a keen eye for spotting errors
- Excellent writing, editing and proofreading skills
- Technical product specification and product manual writing experience
- Basic to advanced knowledge of consumer electronic products
- Ability to effectively study a product and complete a relevant instruction manual
- Minimum of a basic knowledge of Compliance Legislation for instruction manuals and packaging, including knowledge of relevant Consumer Protection Acts (CPA)
- Basic knowledge of web copy, digital PR
- Creativity and content/campaign conceptualization skills

**Salary**: R15,000.00 - R20,000.00 per year

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