Forwarding Clerk

7 hours ago

Durban, South Africa IntelliStaff Full time

**Area**: Durban

**Minimum Of 3 Years Experience In Ocean Freight**

Minimum 5 years experience in clearing and forwarding industry.

Intermediate Computer literacy level in MS Word, Excel, PowerPoint and Outlook.

Cargowise experience essential.

**Job Related requirements**
- Person must be organized and be able to manage a desk.
- Admin skills required to do reports and analysis.
- Self-Motivated and deadline driven.
- Able to work under pressure when required.
- Communicate effectively with colleagues and clients.
- Team player with positive attitude.
- Invoicing/revenue/creditors experience.
- Cargowise experience is essential.
- Freight forwarding and clearing background is essential.
**Main purpose of the role**
- Monitor and execution of shipments from receipt of notification of the shipment up and until file closure which entails registering, customs clearance, invoicing, delivery and turn in.
- Keeping the client informed at all times through effective and proactive communication in terms of updating them with regards to their shipments and any other related queries.
**Duties and Responsibilities**
- Manage full delivery of service to the client including service delivery of internal services.
- Client relationship management.
- Provide the one point contact with the client.
- Build and maintain client relationships.
- Determine client satisfaction.
- Liaising with hauliers, shipping lines and other departments within the organization.
- Good time management skills are essential elements for this position.
- Analytical and broad spectrum thinking.
- Disposition to pay meticulous attention to detail.
- Customer focused and customer service experience.
- Ability to work well within a team environment.
- Willingness to participate in company activities.
- Monitoring and assisting with meeting metrics of the department.
- Good understanding of vendors/recons. As well as invoicing and financial aspects.

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