Mass Market

2 weeks ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Sales & Distribution

**Function**:Administration and Office Support

**Date**:3 Sept 2025

**Key Purpose**
- Within the Discovery Mass Market team, the Administrator will provide support to the Operations team and admin functions within the division.

**Areas of responsibility may include but not limited to**
- To compile and action work based on the daily, weekly and monthly reports
- To assist the Operations Manager, support all branches regionally
- Collaborate with all business areas
- Monitor operations efficiencies
- To assist with branch escalations from Office Administrator and Sales Managers
- Compile and present monthly team reports
- Ensure all on-boarding and offboarding occurs within set SLAs
- Receive and service walk in clients
- Serve as a liaison to Discovery
- To assist with Discovery broker escalations
- To compile Credit Control report
- To consolidate and send the submission report to all branches
- To assist the Operations Manager with insights and trend analyses

**Competencies**
- Attention to Detail
- Planning and organizing and workflow management
- Customer service orientation
- Coping and dealing with Pressure
- Good verbal and written communication skills
- Relationship building skills
- Results orientation
- Assertiveness
- Positive attitude
- Time management skills
- Multi-task on multiple projects

**Education and Experience**
- Matric
- Experience in the Financial Services Industry
- Knowledge and understanding of Funeral Plans - Advantageous
- Strong Excel and PowerPoint Skills essential

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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