Premium Clerk

2 weeks ago

Cape Town, South Africa Lion of Africa Life Assurance Company Full time

We are hiring a **premium clerk** for our office based in Cape Town.

**Responsibilities**:
BILLING - Active polices to be debited in accordance to the Masterfile.
- Bill clients

BANK ALLOCATION - Allocate funds which flow in and out of the business across the various bank accounts.

RECONCILLIATION - Facilitate and prepare each recon sheet by reconciling premiums received against expected data. - Collect member data from Group Schemes - Request amendments, new member data and cancellations from the client. - Update on applicable recon/system. - Extract/ compile member statement for relevant month. - Compile invoice. - Send invoice and full member data list to client.

REFUNDS - Validate request for refund. - Refund relevant premium amounts to client.

COMMISSION - Facilitate and prepare each recon sheet by reconciling premiums received against expected data. - Collect member data from Group Schemes

PREMIUM RECOVER AND RETENTION - Send missed premium notification across all payment platforms. - Liaise with clients to recover outstanding premiums

QUERIES - Respond to all customer queries in a timeous manner as stipulated by SLA.

COMPILATION OF FULL MEMBER LIST FOR THIRD PARTY SERVICE PROVIDER - Complete payment histories and member data is used as a basis to compile the final member count for invoicing.

**Competencies**:

- Computer Literacy (Outlook, Word and advanced excel)
- Proficient and accurate data entry skills required
- Banking - Basic Insurance
- Good understanding of Policy Administration Systems Page 2 of 2 HR
- Good understanding of Premium administration
- Assertiveness
- Empathy
- Service excellence
- Ability to effectively adapt to change
- Deadline-driven and possess a good follow-through on tasks
- Ability to work under pressure at a fast pace
- Work according to set policies and procedures

**Qualification and Experience**:

- Minimum of 6-month general premium admin experience
- General Insurance knowledge preferred
- Accounting would be advantageous

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