Client Service Manager
1 week ago
My client, a leading and well known company based in Ottowa South, Durban requires a competent and experienced Client Service manager with experience in E-Commerce/Print to join their team.
**CORE PURPOSE OF THE JOB**:
The Client Service manager will be responsible for building and preserving trusting relationships with the client. They will be the first point of contact, managing all client requests, query management and reporting within agreed service levels.
**KEY PERFORMANCE AREAS**:
Analyse root cause for issues to reduce query management
Provide accurate and timeous reporting for campaigns and projects
Manage internal relationships and escalation protocols as agreed upon with client
Manage the priority requests as per clients input
Act as a point of contact between relevant departments
Maintain standards and quality of work outputs
Manage the service levels across the departments
**QUALIFICATIONS / EXPERIENCE**:
Relevant tertiary qualification will be advantageous,
Matric is essential with at least 2-3 years proven work experience as Client/Customer Service Account manager
Certification in Client Relationship Management and Business Administration is advantageous
Experience in E-Commerce is highly advantageous
Advanced computer skills
SA Citizens only
Must be Criminal Clear
Must reside in the Greater Durban area
**BEHAVIOURS & ATTRIBUTES**:
Client centric
Leadership skills
Decision-making and problem-solving skills
Ability to multitask and prioritize
My client a leading and well known company based Team player
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