Technical Manager

**Who we are**

We are a leading real estate services company that combines global standards with specialised local knowledge to create customisable high-performance solutions for our clients. We advise property owners and occupiers on every aspect of their property strategies and assist them in the development, buying, selling, leasing, valuing and management of their assets. Our dedication to quality and excellence sets us apart in the industry.

**Why choose us**

Be part of a forward-thinking culture that values entrepreneurial spirit and celebrates your best work. Collaborate with talented property professionals, leverage unparalleled resources, and enjoy opportunities for both personal and professional growth. At JHI, your contributions are encouraged and celebrated, ensuring a rewarding journey as you advance in your career.

**About the role**

In this role, you will be responsible for overseeing the operational infrastructure and management of the portfolio, ensuring that all facilities run smoothly and efficiently. You will plan, direct, and coordinate a range of critical activities, either personally or through a team, across various areas including:

- Building construction, repairs, and maintenance
- Cleaning, hygiene, and waste management
- Fire safety equipment and pest control
- Landscaping and parking management
- Security and safety protocols

Your role will involve budgeting, resource allocation, and strategic decision-making to maintain high standards of facility operations, safety, and service delivery. You will also collaborate with internal teams and external service providers to ensure the effective and timely execution of all operational activities, contributing to the overall success of the portfolio.

**What you will bring**
- Minimum of Grade 12
- Tertiary qualification in **Building Science**, **Project Management**, **Construction Management**, or a similar technical field.
- A minimum of **5 years' experience** in **Operations/Facilities Management**, specifically in large-scale **retail**, **commercial**, or **industrial property environments**.
- Strong **technical background** with relevant **technical skills** to manage complex facility operations.
- ** Advanced technical knowledge** of facilities management systems, building maintenance, and infrastructure management.
- ** Computer Literacy **(MS office, Facilities management software systems)
- Understanding of environmental sustainability initiatives, including energy efficiency, waste reduction, and green building certifications (e.g., LEED, Green Star).
- Proven ability to **implement and manage Service Level Agreements (SLAs)** and ensure compliance.
- ** Cost budgeting and control** experience, with client approval processes and financial reporting.
- Strong **administration and reporting skills** to ensure smooth operations.
- ** Interpersonal skills** to build effective relationships with clients, tenants, and service providers.
- Excellent **negotiation skills** to manage contracts and resolve issues effectively.
- Exceptional **planning, organizing, and time management** skills to handle multiple tasks and priorities efficiently.
- Ability to **organize resources** and manage a team to achieve operational objectives.
- In-depth knowledge of **lease conditions** and house rules.
- Strong understanding of **housekeeping principles** and **Occupational Health & Safety (OHS)** and **SHE Acts**.
- Strong understanding of budgeting, financial forecasting, and financial reporting. Knowledge of cost-control strategies and the ability to monitor and manage expenses to meet financial targets.
- Thorough working knowledge of **Company policies and procedures** and relevant **statutory requirements**.
- Strong understanding of **contract management** principles.
- ** Customer and quality focus** to ensure tenant and client satisfaction.
- Excellent **problem-solving and decision-making** abilities.
- ** Resilience and initiative** to thrive in a dynamic environment.
- ** Methodical approach** to managing operations and resolving issues.
- Effective **communication skills** with both internal teams and external stakeholders.
- High **tolerance for stress**, with the ability to manage demanding situations.
- Strong **investigative skills** to resolve operational challenges.
- Driven by **productivity** and a commitment to achieving operational excellence.
- ** Own transport** and a valid **driver’s license** for site visits and operational requirements.

**What you will be doing**

**Vendor Vetting and Contractor Management**
Oversee the vetting process for vendors and manage non-performing contractors. This includes scheduling regular meetings with contractors and operations managers to monitor and report on performance.

**Condition Assessment and Remedial Work**
Conduct ad-hoc condition assessments, oversee outsourced audits, and ensure timely implementation of remedial actions. Report on progress and performance monthly