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Customer Liaison Officer

2 weeks ago

Durban, South Africa Staff Solutions Full time

**KwaZulu Natal**, Durban**

**Negotiable - Negotiable Monthly Cost To Company (Market related)**

**VACANCY ALERT**
**Our client in the renewable energy sector, based in Durban, seeks to employ a Customer Liaison Officer.**

**Duties**:
**Order Processing**:
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- **Contacting customers daily as per calling schedule.**
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- **Receive calls & orders from customers.**
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- **Liaison with the Business Representative.**
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- **Receive and action work instruction/s from Business Representative.**
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- **Check account status, credit viability and limits.**
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- **Check stock availability and advise customer.**
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- **Generate orders on SAP as per generated order procedure.**
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- **Release order (invoice generation) for shipment and FLO.**
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- **Advise Warehouse & Distribution Manager, Supervisor and Logistics Supervisor on orders not released.**
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- **Control special, late and same day deliveries by recording these deliveries on the special/ late delivery book.**
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- **Advise customer of planned delivery time.**
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**Process Claims**:
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- **Actioned by Customer Liaison Officer directly/or only from the business representative.**
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- **Generate orders on SAP as per claims procedure.**
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- **Generate orders on SAP as per rotation procedure.**
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- **Generate instructions on SAP as per Check & Charge procedure.**
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- **Release orders (invoice generation) for shipment and FLO (Feedback Logistics Optimizer).**
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- **Oversee daily general admin duties to support all customer services functions.**
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**Service Support (External and Internal)**:
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- **Address queries passed on by Logistics within 8 hours of receipt of the query.**
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- **Address any special /miscellaneous requests from customers.**
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- **Provide quotes on an Ad Hoc basis to customers.**
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- **Build and maintain acceptable customer service standards with the Warehouse and Distribution department (Warehouse Supervisor, Logistics) and business representatives at all times.**
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- **Resolve customer queries (within 2 hours of receipt of query) passed on by the business representatives or any other key stakeholder in the business.**
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- **Team Work - Must be able to support the entire team on any overflow work when required.**
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**Requirements**:
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- **Grade 12 or equivalent**
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- **A minimum of 2-3 years Call Centre and Customer Service experience**
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- **Must be IT literate, and proficient specifically in Microsoft Office (Excel) and SAP**
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For more information please contact:

- Chane Tessner