Case Manager: HRm X2

**Introduction**
- Through our client-facing brands Momentum Group, with Multiply(wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group,the group enables business and people from all walks of life toachieve their financial goals and life aspirations. We help peoplegrow their savings, protect whatmatters to them and invest for thefuture. We help companies and organisations care for and reward their employees and members

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- Ensure comprehensive clinical risk management training, mentoring, and skills development, aligning business processes and system capabilities to optimise service delivery and achieve departmental and individual objectives, Ensure that stakeholders are given the correct information within the Clinical Governance function, Provide enhancement and management of a cost-effective Managed Health Care project with the objective of promoting rational utilisation of Private Hospital facilities and containing associated costs generated by these services, To oversee the clinical risk management, technical training, mentoring, and ensuring alignment between business processes and service delivery objectives, whilst maintaining quality assurance and addressing skill gaps within the team.

**Requirements**:

- Matric
- Registered with SANC registration is mandatory.
- Registered Nurse with Degree
- Diploma (General, Psychiatric and Midwife) is advantageous.
- Enrolled Nurse with strong traceable Health Risk Management experience.
- Minimum of 3 years clinical experience
- Experience in private institutions would be advantageous.
- Minimum 3 years' experience in managed health care industry is advantageous.
- ICU trained or experience would be advantageous.
- Strong knowledge of PMB legislation, Clinical Coding (ICD10,CPT & NHRPL), hospital and doctor's billing guidelines is highly advantageous.

**Duties & Responsibilities**
- Manage quality and cost of clinical and medical care by liaising with members and providers and manage the reduction of recurring costly events and medicine spend.
- Ensure discharge planning is done and arrange post hospital care where necessary.
- Educate and guide all members regarding health care and their benefits.
- Develop, implement and communicate the practice and/orthe clinical guidelines for cos effective care.
- Authorise appropriate and cost effective medical care and treatment.
- Adhere to policies and procedures and take corrective action where necessary.
- Adhere to organisational best practice and legislative requirements.
- Take ownership of escalated andunresolved queries and ensure they are resolved timeously and effectively.
- Manage the problem until resolution, updating the incident detail with any status updates.
- Ensure the effective, accurate and timeous completion of relevant documentation accompanying transactions.
- Manage cost of an in or out-patient episode by implementing appropriate policies and guidelines.
- Provide clients with in-depth product information.
- Communicate with providers to improve the cost efficiencies of health care delivery.
- Provide clear communication to all parties involved in an investigation with regards to the outcomes and process.
- Ensure Service Level Agreements are met and exceeded.
- Engage in effective communication and delivery according to Service Level Agreements.
- Adhere to all procedures and processes to improve service delivery.
- Drive and support effective teamwork within the department.
- Engage in appropriate training interventions to promote own professional development.
- Ensure to demonstrate the company's values on a daily basis.
- Contribute to process development by identifying trends in the health industry.
- Continuously monitor and adhere to turnaround times and quality standards.
- Resolve issues speedily to enhance client service delivery.
- Drive client service delivery goalachievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
- Manage client query processesand ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
- Provide regular reports on deliveryof services against agreed service level agreements and in terms of overall client targets. Identify financial and business risks to the company and escalate accordingly.
- Provide clients with in-depth product information.
- Communicate with providers to improve the cost efficiencies of health care delivery.
- Provide clear communication to all parties involved in an investigation with regards to the outcomes and process.
- Ensure Service Level Agreementsare met and exceeded.
- Engage in effective communicationand delivery according to ServiceLevel Agreements.
- Adhere to all procedures and processes to improve servic