Senior Account Manager

5 days ago

Cape Town, South Africa ninety9cents Full time

The Senior Account Manager is responsible for building and maintaining strong client relationships, while ensuring the successful delivery of campaigns.
This role demands exceptional organizational and communication skills, a keen understanding of client needs, and the ability to manage multiple projects simultaneously.

**Responsibilities**:
Relationship Management
Develop and nurture strong relationships with clients, acting as their primary point of contacto
Proactively identify client needs and exceed expectations
Project Management
Oversee the entire project lifecycle, from brief development to campaign launch
Create detailed project plans, establish timelines, and allocate resources effectively
Campaign Management
Oversee the development and execution of advertising campaigns from inception to completion
Coordinate with internal teams (creative, media, production) and external partners to ensure seamless project delivery
Operational Excellence
Demonstrate strong organizational and project management skills to manage multiple projects simultaneously while maintaining attention to detail
Proactively identify potential challenges and implement solutions to ensure timely delivery of materials
Brief Development
Write clear, concise, and informative creative briefs that accurately communicate client objectives and target audience
Time Management
Prioritize tasks and manage deadlines effectively to ensure projects are delivered on time and within budget
Client Communication
Maintain open and transparent communication with clients, providing frequent updates on project progress and addressing concerns promptly
Team Collaboration
Work closely with internal teams (creative, media, production) to ensure seamless project execution

**REQUIREMENTS**:
1. Scope of Duties
Management of advertising campaigns across TV, radio, print, outdoor, BTL, digital, etc.
This encompasses the execution and management of briefing processes:
Liaison with traffic and production departments, preparing timing plans, liaising with client, liaising with media planner and buyer, arranging meetings, etc.
Obtaining client approval of all campaign elements and budgets at all stages of the development
Confident management and accountability for presentations and key meetings:
Status meetings, including compiling status reports and supplying to senior manager timeously for review prior to meeting
Presentations, including contact reports following the meetings
Competitive reviews
Brand reviews
Brand integration meetings (meetings with other client partners e.g., media, digital, etc.)
Sourcing of material as per meetings agreed expectations
Management of meetings with Client and Agency, ensuring that all parties needing to attend are notified timeously prior to meetings
Accountability for all logistics pertaining to client meetings (Agendas, catering, contact reports, etc.)
Understanding client expectations of the agency along with an understanding and respect of clients’ culture and business challenges
Be seen to be a problem solver by the client by actively listening and responding
Total familiarity of the Clients market, products and advertising policies
Regular updating of senior management, informing them of any new developments that may arise on client business to maintain the agency’s proactive culture
Effective and efficient work ethic within the broader team
Overall day-to-day management of the client’s business

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