Senior Service Advisor

1 week ago

Nelspruit, South Africa MAN Automotive (South Africa) (Pty) Ltd Full time

Manage and control all workshop administration, including on-sites.
- Manage debtor queries and cash accounts.
- Manage and control WIP on a daily basis.
- Manage and control training and travel.
- Manage and control campaigns.
- Monitor and report on hours sold, hours worked, efficiency and productivity levels.
- Ensure that the correct procedures are followed i.e warranty claims, R&M claims, SCP, 5S.
- Handle all CXI queries and ensure that a high CXI score is maintained.
- Responsible for ensuring data integrity.
- Ensure that job cards are accurately costed ad invoiced timeously.
- Perform weekly documented job card quality checks.
- Responsible for sublet invoices follow-up and control.
- Keep accurate record of all warranty and R&M rejections and follow-up until finalised.
- Compile WIP and hours sold figures on a daily basis.
- Distinguish between all warrantable and non-warrantable labour lines.
- Assist the Service Advisors and Costing Clerks as and when required.
- Perform any other work related as tasks required by management.

**Qualifications**:

- Grade: 12 Matric Certificate.
- Technical qualification highly advantageous.

**Skills**:

- Computer Literate.
- Knowledge of SAP (ESA).
- Work well under pressure and maintain good customer relations.
- Good communication (oral and written) & interpersonal relations skills.
- Customer focused with a results driven approach.
- Pro-active, highly motivated in achieving set objective.
- Work independently though being a team player.

**Experience**:
Experience in a workshop in a similar role - 5 years.

**Closing Date: 04 November 2025

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