Spa Manager

2 weeks ago

Durban, South Africa The Right Company Full time

**5* SPA MANAGER - DURBAN - RNegotiable**

Currently recruiting for a Spa Manager for a 5* property in Durban. As spa manager, a highly motivated individual will play an important role in the day-to-day operations of the spa by ensuring a culture of care and service excellence to guests in line with international Hotel brand standards.

**Requirements**:

- Delivering 5* service to all clients
- Team Leader, professional and vibrant confident demeanour
- International Qualification ITEC/SAAHSP/CIDESCO/CIBTEC
- Minimum 3 years practical experience in a 5 star hotel and in spa management
- Maintain health, hygiene and professional spa appearance
- Exceptional sales & marketing skills
- Extraordinary communication skills with creative flair
- Full knowledge and understanding of Spa & Gym operations and business
- Good with handling guest queries and complaints
- Flexible, reliable and strong administrative skills
- Must be able to do financial reviews and reporting
- Organisational skills, evaluating, co-ordinating, marketing and planning
- Accountable: be able to see a task to completion

Key Responsibilities:

- Flexibility and reliability - ability to work overtime and outside of normal working hours to accommodate the needs of the business
- Responsible for achieving retail sales targets and must be able to evaluate the spa’s performance review and financial analysis
- Guest service orientation by maintaining the highest standard of guest service by following international protocols and displaying genuine care and attention to detail
- Update own knowledge of products and treatment brand standards, outside of formal training
- Assist in marketing events, workshops, training and skin centre tasks
- Monitoring spa inventory
- Day to day responsibility of equipment products, cleanliness and hygiene of the treatment and preparation areas
- Managing of staff and their training and development
- Therapist assessments
- Discuss operational processes and identify areas where efficiency can be enhanced
- Evaluate the effectiveness of sustainability efforts undertaken by the Spa
- Set goals and objectives for the upcoming quarter or a year
- Good communication with other hotel departments

Please send updated CV in WORD together with a recent, professional head and shoulders photograph, current salary and recent references.

**PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE REQUIRED EXPERIENCE**

WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE CAUSE FOR OUR NON-RESPONSE

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