Tele-salesman

**Requirements**:

- Matric
- 5 years’ experience as sales representative in a vehicle parts/call centre environment.
- Extensive experience in a sales environment dealing with customer needs.
- Basic knowledge of the operations of an Internal Combustion Engine-**Essential**.
- Thorough knowledge of the geographical area of responsibility.
- Technical background-**Essential**:

- Some business acumen, understanding the costs and breakeven scenarios of customer service delivery.
- Should be able to carry out his/her responsibilities with little supervision.
- Be a good planner and time manager.
- Above average negotiator.
- Telephone etiquette and Professionalism.
- Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
- Ability to effectively and cooperatively work with management
- Clear criminal record

**Key Performance Indicators will include, but not limited to;**
- Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service
- Ensure customer satisfaction through service
- Explore new potential markets
- Increase profitability and maintain sales targets
- Respond to all telephonic enquiries
- Receive inbound customer sales inquiries
- Provide quotations, product and service information
- Provide support and pricing details in response to inbound enquiries
- Promote the features and benefits of the company’s products / services
- Process sales orders
- Arrange dispatch and administration of products and services sold
- Receive, manage or escalate customer complaints related to the sale of products and services
- Provide administrative support for the production of RFIs, RFPs, RFQs and other sales related documents
- Identify sales leads and escalate them to external sales staff
- Maintain client databases