Field Service Technician
1 week ago
resolve them without breaching service level agreement SLA. Ensuring adherence to all
processes within the client environment and the maintenance of a high degree of client satisfaction across all assignments.
**Reporting Line**: Divisional Head-Field Services & **Managed by**: Supervisor
**Working Hours**: 08h00am - 17h00pm (rotational & overtime occasionally)
**Standby**: Scheduled rotation
**Position based**: Umtata, Eastern Cape
**Purpose**:
**Responsibilities**:
- Conform to Contractual SLA requirements
- Accurate completion of worksheets, checklists and project documentation
- Diagnose, Fault-Find and Problem Solving
- Understand HSSE and PPE requirements
- Boot Stock Management and vehicle inspections
- Hardware Tools o Tools, condition o Cell phone & Tablet
- Software Tools o Laptops, Antivirus, Legal Software etc. o Stowe Images, availability o Utility Software, availability
**Minimum requirements**:
- Grade 12 Qualification
- A+ and N+ (CompTIA) Certification or NQF 5 equivalent
- At Least 1 Year IT industry experience
- Driver’s License
- Passport
**Competencies required**:
- Customer and Interpersonal relations
- Written and Verbal Communication Skills
- Technical and troubleshooting Skills
- Ability to work under pressure
- Time Management
**Company Benefits (after permanent appointment offered)**:
- Medical Aid (company contributes of R1000 towards Discovery Medical Aid)
- Retirement Annuity (Company contributes 5%)
- Birthday Bonus (Depended on performance and not mandatory)
**Salary**: R8,000.00 - R10,000.00 per month
License/Certification:
- Drivers License (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
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