Assistant Manager, Transport, Solutions

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Location: Kempton Park, Gauteng
Job Posting Title: Assistant Manager, Transport, Solutions
Time Type: Full Time

**Tertiary Qualification(s)Tertiary Qualification(s)**

Logistics qualification in Supply Chain and/or Transport Management

Minimum 5 years relevant experience in industry with in-depth experience in all job related requirements listed below.

**Additional Computer Skills**

Proficient in MS Office, specifically Outlook, Excel, Word and Powerpoint

Highly proficient in Excel for data management and reporting

Tracking and Tracing systems work experience

**Job-related Requirements**
- 5 years experience within the logistics transport space including dealing with clients within the Warehouse and Transportation environment.
- Transport relationship management Experience
- Sound understanding of Supply Chain, including knowledge of inbound, outbounds and returns.
- Sound and proven skills in organizing, directing, controlling and monitoring of transporters.
- Must be able to meet and manage customer expectations and ensure compliance to procedures, regulations, work instructions and workloads.
- 5 years experience within the logistics transport space including dealing with clients within the Warehouse and Transportation environment.
- Transport relationship management Experience
- Sound understanding of Supply Chain, including knowledge of inbound, outbounds and returns.
- Sound and proven skills in organizing, directing, controlling and monitoring of transporters.
- Must be able to meet and manage customer expectations and ensure compliance to procedures, regulations, work instructions and workloads.
- Manage & maintain processes, work instructions and SOP’s
- Good interpersonal skills for client account management.
- Good data Analysis capability and understanding
- Must be able to build and maintain strong relationships with clients & customers (internally & externally)
- Must have the ability to handle conflict on a tactical and operational level
- Must be able to communicate effectively and efficiently with all levels of management
- Experience in incidents reporting and claims
- Fluent in English speaking, writing, interpretation & communication
- Attention to detail & strong administrative skills
- Comfortable working in fast-paced environment.t
- Strong Communication skills, both written and verbal including telephone etiquette.
- Good time management, organizational skills & problem solving attitude.
- Team player and focused on collective goals.
- Good analytical skills and ability to think logically
- Attention to detail and have a strong sense of urgency
- Solution driven

**ADDED ADVANTAGES FOR THIS ROLE**
- Good retail & transportation experience & understanding
- Supply Chain understanding
- Previous client interaction and engagement at a strategic level.
- Client/customer-oriented and focussed
- Exposure to strategic clients and communication channels
- Excellent reporting skills

**MAIN PURPOSE OF THE ROLE**

Responsible for overseeing the daily transportation requirements with regards to the operational activities to align in meeting or exceeding the required Service Level Agreements (SLA’s) for our clients. This role involves the overall transportation process, from Carriers pre-execution until orders are delivered on time in full, and inlucluding the completion of the administration of closing all orders with the required documentation within the DSV Solutions TMS.

Carrier execution needs to be monitored efficiently, therefore the transport supervisor must maintain constant commununcations and support with Carriers as well as internal/external stakeholders, through expediting challenges and concerns and ensuring follow through and ensuring everyone involved within the process is kept proactively informed.

Additionally, the transport supervisor will monitor and frequently report on the actual performance of the Carriers against the expected SLA, maintaining and fostering strong relationships with the warehouse, operations, clients and FMS team to support seamless operations and continuous improvement.

The required functions include but are not limited to:

- Monitoring and management of Carrier compliance, relating to agreed Carrier and Client SLA’s.
- Monitor real time daily challenges and proactively look at resolutions.
- Responsible for the reporting of serious incidents and claims
- First escalation point of contact for operations, customer service and Carrier
- Work closely with DSV Customer Service in query resolution, risk mitigation and reporting.
- Reporting to relevant stakeholders, including management of all levels.
- Coordinating and consolidating all information from various Carriers in a presentable manner.
- Build and maintain strong business partnerships with Carriers and Cli