Motor Assessor

**Job Advert Summary**:
Helloan exciting new opportunity has just become available in our** Insure Operations**, in the** Motor Claims area**. We
are looking to recruit a **Motor Assessor.**

**Role Objectives**:
To establish quantum of damaged vehicles for example fire damaged accident damaged and or stolen and recovered
vehicles that have damages. Suggesting the final costing for either repairing the vehicles and or suggesting
uneconomical to repair whichever is most cost effective. Manage repair process and ensure and end to end facilitation,
from point of conducting assessment and establishing a fair and reasonable repair cost, to quantifying additional and
further managing and auditing final repair costing, to ensure financials are in order. Protect Hollard from being over
exposed from a risk management point of view. Cost containment of motor book. Drive motor culture. Implement head
office protocols - Parts Sourcing, salvage process. To contribute to the growth and profitability of Hollard by accurate
risk assessment. Enhance the image of the company through the continuous delivery of efficient and effective customer
service.

**Key Responsibilities**:

- Technical expertise: Assessment of damaged vehicles, determining what repairs are necessary, authorisation of

repair work and ensure that all invoices received are relevant.
- Responsible for the authorisation of suitably costed repair estimates in line with agreed rates, methods, and

timings. Where initial estimated costs cannot be agreed, negotiate revised costs and methods in the best interest

of the customer.
- Appoint repairers according to Hollard’s preferred Motor Body Repairer panel and execute BEE strategic

requirements.
- Key deliverables and measurements: Average Repair Cost, Total Cost of Claim, Repair % against sum insured

value, Total Cost % against sum insured value, Average w/o cost, w/o ratio %, parts ratio %.
- Support the reduction of 'vehicle off road' time by challenging methods and processes to ensure customer

inconvenience is minimised..
- Adherence to system procedures and requirements.
- Take accountability for decisions made and ensure at all times any action taken is followed through with effective

communication to the relevant stakeholders and pro-activeness in terms of Service Delivery, according to the

Hollard Way
- Ensuring at all times TCF is adhered to through having the necessary discussions with the respective clients.
- Evaluate risk and management of risk; quantum; work in progress; final costing; vehicle substitution; quality

assurance.
- Partnership management: Build strong relationships with role players in partnership agreements and ensure

adherence to partnership agreements. Interact frequently with colleagues, brokers, MBR and the insured in a

professional manner. Ensure SLAs are observed.
- Assessment reporting: All assessment reports to be completed within timeframes stipulated in service level

agreements i.e., 48 hours turn-around time
- Innovation: Ongoing research into issues affecting motor at Hollard. Participate with senior management in

initiatives around product development, processes, policy, and strategy.
- Branch support: Local branch support in terms of technical aspects of claims.
- Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures and identify

areas for improvement.
- Reporting: Produce required reports timeously including detailed analysis thereof.
- Recordkeeping: To be kept up to date at all times.
- General: When required perform any other duties necessary for the operational effectiveness of the company

that is within your ability and scope.
- Customer service: Maintain a high level of service to customers (internal and external) according to service level

agreements and within the service standards as set by the company. Promote the fair treatment of customers in

decisions and actions undertaken.
- Effective and timeous communication: Communicate in a professional manner with internal and external parties

and respond to queries within 24 hours.
- Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant

role players. Keep abreast of relevant regulation pertaining to risk management.
- TCF: Ensure that customers are treated fairly.

**Required Knowledge and Experience**:

- Three years’ experience of accident damage repair estimating required.
- Experience of discussing repair methods and times with supply chain partners and have market credibility.
- Knowledge of commercial and industrial short-term insurance including:

- Risk management
- Claims procedure
- Insurance terminology
- Underwriting procedure (ability to interpret policy wording)
- Reinsurance and treaties
- Product knowledge
- Abuntex licence/ certificate and experience on the system essential

**Educational Requirements**:

- Matric or NQF4 Equivalent
- B Relevant tertiary qualification advantageous