Odin Education: Content and Technical Support Agent

1 week ago

Port Elizabeth, South Africa Jendamark Full time

**Basic Requirements**:

- Formal Tertiary education:

- Grade 12 or equivalent
- Diploma or degree in Education would be advantageous

**Experience**:

- Previous experience in a call centre, customer service, or technical support role is preferred
- Familiarity with educational platforms or e-learning environments is an asset
- Experience working with primary and high school learners is highly desirable.

**Skills**:

- Placed full time at a secondary school/facility
- Strong verbal and written communication skills in English (additional languages IsiXhosa or IsiZulu)
- Ability to explain complex concepts in simple, learner-friendly language
- Proficiency in using computers and online learning platforms
- Strong organizational and multitasking skills in a fast-paced environment.

**Knowledge**:

- Knowledge of common technical issues related to online learning (e.g., connectivity, platform navigation)
- Familiarity with ticketing platforms is advantageous.

**Personality Traits**:

- Placed full time at a secondary school/facility
- Strong verbal and written communication skills in English (additional languages IsiXhosa or IsiZulu)
- Ability to explain complex concepts in simple, learner-friendly language
- Proficiency in using computers and online learning platforms
- Strong organizational and multitasking skills in a fast-paced environment

**Work Environment**:

- Ability to work from a designated call centre
- Willingness to work flexible hours, including weekends or evenings if required.

**_ Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998_

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