Risk & Payments Analyst

7 days ago

Century City, South Africa White Hat Gaming Full time

**Purpose of Role**:
Join our dynamic team as a Risk & Payment Analyst for our Casino, where you will play a pivotal role to ensure continuous risk and payment management. You will be also involved in analyzing customer behaviour and carrying out bonus related checks.

**Duties and Responsibilities**:

- Verify all the required funded accounts which are flagged by our reports.
- Verify accounts which hit velocity checks for transactions made on deposit options.
- Verify accounts which fail internal control checks and block them to mitigate abuse.
- Verify accounts where financial information misuse is suspected.
- Carry out required and mandatory KYC checks along with document validation.
- Accurately maintaining the integrity of the database by analyzing player information and removing negative players such as fraudsters, bonus abusers, syndicates, and other unprofitable players.
- Withdrawal verification involving all aspects including game play checks to ensure fair play before any money is paid out.
- Manage all payment queries and handling with the transaction reconciliation and withdrawal processing.

**Requirements**:

- Grade 12 or equivalent.
- Experience in working for an international contact centre.
- Previous Fraud & Risk experience (minimum 1 year) preferably in the online gambling industry.
- Excellent communication skills, both verbal and written, with the ability to articulate complex concepts clearly and concisely.
- Outstanding interpersonal skills, with the ability to build rapport, empathize with customers, and deliver exceptional service.
- Strong problem-solving abilities and a proactive mindset to resolve customer issues effectively and efficiently.
- Ability to work in a fast-paced, team-oriented environment with a strong sense of accountability.
- Ability to work 24/7 shifts, including evenings, weekends, and holidays.

**_ Moonspin is committed to the transformation and redr_**e**_ssing of past inequalities. Our employment equity goals will be considered in our selection process._

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