Service Advisor Pinetown

7 days ago

Durban, South Africa Jobs4All Full time

To actively oversee and complete the day-to-day operations and functions of all financial processes, transactions, reporting and processing for the business. Job Description:
Greeting customers and assisting with queries
Opening of Estimates and Job cards for work to be done
Consulting with mechanics, foreman or technical advisors regarding necessary repairs and possible alternatives to expensive repairs
Inform client of campaigns available for their vehicle and upsell hours for campaigns
Check and confirm if vehicle is in warranty, truck is under service plan or maintenance plan, and if the items to be done is covered in the plan or if the client needs to be billed
Communicate with parts department to ensure timeous availability of parts
Obtain various order numbers and issue the go ahead to the Foreman and Technicians
Update clients 4 hourly on the status of vehicles and prepare and cost the job cards to be invoiced before the vehicle is released
Explain all work done to client prior to collecting the vehicle and ensure all work is covered or if there is additional work required
Control the daily workshop workflow sheet. Send out by end of business day
Control Workshop Efficiency report, hours allocated vs worked
Control the gate passbook and company policies regarding vehicle movements ie. NO vehicle leaves without payment
Manage and oversee the dealerships workflow and schedule between departments
Call customers to advise them about service changes or vehicle pick up times
Maintain positive customer relationships to ensure repeat business
Adhere to all company policies
Send payment Proof of Accounts and ensure the debtors is loaded and removed
Matric certificate
Relevant training/qualifications as a Service Advisor or similar role
Code 8 licence
Minimum 1-2 years’ experience in similar role
Strong understanding of Automotive technology and the Automotive Industry
MS Excel, Evolve
Able to handle 20-25 job cards daily
Maintain a maximum open WIP of 25 job cards
Between 1 - 3 Years

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