Administrator: Service Desk

1 day ago


Menlyn Park, South Africa Assupol Full time

Description

To administrate incidents, provide first line IT support via service desk and to liaise with users with regard to incidents and problems.
- 1. Provide first line support to users- Register incidents
- Provide first line support to user (TCF)
- Escalate incident to second line support
- Monitor the status and progress towards resolution of all open incidents
- Keep affected users informed about the progress (TCF)
- Escalate the process to management level if not attended to within the set timeframe (TCF)
- Confirms and closes resolution of incidents
- Conduct quality control checks on service provider (TCF)
- Send out general communication notices to the company

**Requirements**:
FORMAL EDUCATION
- Matric
- Diploma in IT (Advantage)

TECHNICAL/LEGAL CERTIFICATION
- Call Centre/Customer Service Certificate
- A +
- N+ (Advantage)
- Certificate in IT

EXPERIENCE
- 2 Years’ experience in customer service
- 1 Years’ experience in an IT environment

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Menlyn


  • Front Desk

    4 weeks ago


    Kempton Park, South Africa Sandvik Group Full time

    A leading industrial company is seeking a Receptionist/Office Administrator in Kempton Park to manage the front desk and ensure smooth office operations. The ideal candidate has 1-2 years of experience in customer service or office administration, a Grade 12 qualification, and strong organizational skills. You will provide professional assistance to visitors...


  • Menlyn Park, South Africa Assupol Full time

    Description **Main Outputs and Responsibilities for This Position**: **Provide advice to clients** - Verify the positive identification of the client - Provide correct and accurate advice to clients on products; premiums (monthly); beneficiaries; payments (school fund, loans; life assured on policy; (TCF) - Make notes on the system - Provide assistance on...


  • Menlyn Park, South Africa HR Genie Full time

    Menlyn Pretoria Market Related The Campus Administrator is responsible for all the general administrative tasks on cmapus in support of the management team, to ensure regulatory compliance in respect of Occupational Health and saftey including Covid-10 Compliance, support in terms of HR administration as well as operational administration and oversignt with...

  • Tax Administrator

    1 week ago


    Menlyn Park, South Africa Clearleaf HR Consulting (Pty) Ltd Full time

    Company Description A leading Auditing Firm based in Menlyn, Pretoria is in search of a Tax Administrator to join their team. **Job Description**: - Provide internal support to partners and clients in respect of SARS and E-filing issues - Liaising with clients as required - Submission of Trust, Individual and Company Income Tax Returns - Checking of...


  • Kempton Park, South Africa Spa Sense Full time

    Front Desk Coordinator / Guest Relations needed in Kempton ParkBeauty Therapy qualification 2-3 years of working experience in a Spa/Salon environment as a Front Desk Coordinator doing Front Desk duties. MUST have hands-on working experience with ESP Systems. MUST be Computer Literate with excellent Administration skills and excellent Telephone etiquette....


  • Menlyn Park, South Africa Assupol Full time

    Description To provide quality administration service in respect of quality assurance that results in the improvement of service and sales. - 1. Provide quality administration service in respect of Quality Assurance- Contribute to the implementation of a quality assurance process within the call centre - Assess calls and achieve set assessment target - Keep...


  • Menlyn Park, South Africa Assupol Life Ltd. Full time

    **Duties & Responsibilities**: **Maintain optimal system accuracy and performance from a values and functionality perspective** - Assist with implementation and test automation of system programs for correctness on the administration system - Assist with automation and integration of other Assupol Group divisions on the administration system - Provide...


  • Menlyn Park, South Africa Truworths Full time

    At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make...


  • Menlyn Park, South Africa Assupol Full time

    Description **Duties & Responsibilities**: **Maintain optimal system accuracy and performance from a values and functionality perspective** - Assist with implementation and test automation of system programs for correctness on the administration system - Assist with automation and integration of other Assupol Group divisions on the administration system -...


  • Menlyn Park, South Africa Assupol Full time

    Description **Selection and delivery of CSI projects in line with the CSI policy - from proposal to delivery** - Responsible for executing CSI initiatives in line with the corporate strategy. - Coordinate and participate in identified projects and communicate with the team. - Ensure that internal and external communication to relevant stakeholders is...