Tele-salesman

7 days ago

Pretoria, South Africa Motus Aftermarket Parts Full time

Key Performance Indicators will include, but not limited to;
Acts as the first point of contact with the customer, portraying professionalism and confidence that delivers the ultimate in customer service
Ensure customer satisfaction through service
Explore new potential markets
Increase profitability and maintain sales targets
Respond to all telephonic enquiries
Receive inbound customer sales inquiries
Provide quotations, product, and service information
Provide support and pricing details in response to inbound enquiries
Promote the features and benefits of the company’s products / services
Process sales orders
Arrange dispatch and administration of products and services sold
Receive, manage, or escalate customer complaints related to the sale of products and services
Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents
Identify sales leads and escalate them to external sales staff
Maintain client databases
**Requirements**:
Matric
5 years’ experience as sales representative in a vehicle parts/call centre environment.
Extensive experience in a sales environment dealing with customer needs.
Basic knowledge of the operations of an Internal Combustion Engine
- Essential.
Thorough knowledge of the geographical area of responsibility.
Technical background
- Essential
Some business acumen, understanding the costs and breakeven scenarios of customer service delivery.
Should be able to carry out his/her responsibilities with little supervision.
Be a good planner and time manager.
Above average negotiator.
Telephone etiquette and Professionalism.
Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
Ability to work with management effectively and cooperatively
Clear criminal record
Equity Statement

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