Shop Assistant

1 week ago

Johannesburg, South Africa Clicks Group Limited Full time

Advert reference: click_012542 Advert status: Online - **Position Summary**: **Industry**:FMCG & Supply Management **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain **Location**:Gauteng **Contract**:Permanent **Remuneration**:Market Related **EE position**:Yes **Brand**:Clicks Group **Introduction**: Are you passionate about service excellence and helping people feel good? Are you confident to engage and communicate with our customers? We have an exciting opportunity in a Clicks' store for a Shop Assistant / Cashier who will report to the Store Manager. This is a fantastic opportunity to start a career in retail. **Job description**: **Job purpose**: - To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience. **Job objectives**: - To efficiently execute all operational activities at the point of sale in a timely and efficient manner. - To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards. - To ensure the safe handling of cash at all times. - To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets. - To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less". - To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service. - To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards. - To ensure continuity of excellent service by focusing on own development and product knowledge and sharing product information with relief staff - To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values. - To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times. **Minimum requirements**: **Qualifications and Experience**: - Essential: Grade 12 - Desirable: Maths 50% and English 50% at Grade 12 level - Desirable: Relevant Retail/Business Management qualification - Desirable: experience in a customer facing role within a retail/FMCG store operations environment **Skills, Abilities and Job Related Knowledge**: - Basic math’s calculations - Retail/FMCG background and understanding of merchandising and promotions principles - Understanding of stock management procedures - Knowledge of customer service excellence - Planning and organising skills - Problem-solving skills - Strong customer orientation - Good communication skills - Computer literacy - Numeracy skills **Competencies**: - Relating and networking - Following instructions and procedures - Delivering Results and Meeting Customer Expectations - Working with people - Persuading and Influencing - Planning and Organising - Coping with Pressures and Setbacks **Kindly note only applicants who meet the minimum requirements will be contacted.'‹** **We are committed to the principles of Employment Equity.**

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