Reactive Works and Operations Coordinator

3 days ago

Stellenbosch, South Africa Urang Full time

**Job Title**:
Reactive Works and Operations Coordinator

**Job Type**:
Permanent

**Job Summary**:
We are seeking a highly motivated and organised Reactive Works and Operations Coordinator to manage reactive maintenance tasks, oversee cleaning operations, and coordinate communication between clients, staff, and management. This role requires excellent communication, problem-solving, and organisational skills to ensure smooth workflows and effective operations.

**Key Responsibilities**:
**Reactive Works Management**:

- **Client Communication**: Handle client phone calls and respond to emergencies or confirm service requests.
- **Issue Reporting**: Log reactive maintenance issues reported by cleaners (including detailed information such as reporter, photos, and date) into our BC system.
- **Quoting Reactive Jobs**: Provide quotes for simple maintenance tasks (e.g., bulk item removal, faulty lights) and, with management assistance, handle more complex quotes.
- **Managing Instructed Jobs**: Log work orders and coordinate with scheduling staff using Basecamp. Share job details with the relevant teams.
- **Completed Job Follow-Up**: Ensure updates on completed tasks are logged, photos and billing estimates are sent to clients, and invoices are issued by the accounts team.

**Operational Support for Cleaners, Gardeners, and Handymen**:

- **Communication**: Answer phone calls from staff (cleaners, gardeners, and handymen) and relay important updates during emergencies. Respond to WhatsApp messages and assist with staff inquiries.
- **Client Updates**: Notify clients of operational issues (e.g., lift malfunctions, gate issues, leaking pipes, rubbish problems) and include them in regular reports.
- **Log Client Instructions**: Log client instructions in BC and work with schedulers for implementation.

**Materials Management**:

- **Materials Requests**: Log staff requests via WhatsApp and review them in the BC system.
- **Create and Maintain Materials Lists**: Use Google Sheets to maintain an updated materials list.
- **Client Approval and Procurement**: Send material lists to clients for approval, purchase materials, and arrange packing.
- **Delivery Coordination**: Organise delivery schedules and provide updates to clients upon completion.

**Skills and Qualifications**:

- Strong communication and interpersonal skills.
- Excellent organisational and time-management abilities.
- Problem-solving abilities to address issues as they arise.
- Previous experience in operations, maintenance coordination, or customer service is a plus.

**Salary**: R20,000 - R25,000 per month
**Working Hours**: Monday to Friday (supporting UK business hours)**
- During UK Winter (South Africa is 2 hours ahead of the UK): 9:00 am to 6:00 pm SAST
- During UK Summer (South Africa is 1 hour ahead of the UK): 8:00 am to 5:00 pm SAST

  • Assistant Maintenance Coordinator

    2 weeks ago

    Stellenbosch, South Africa Urang Full time

    **Assistant Maintenance Coordinator - WATER WORKS** **The Role** The Assistant Maintenance Coordinator for our Water Works department will be someone who will arrange and manage maintenance works obligations of our buildings from scheduling on our software, speaking to Contractors on site, arranging building access, monitoring and updating job reports and...

  • Operations Coordinator

    2 weeks ago

    Stellenbosch, South Africa PlumbGuarantee Full time

    Operations Coordinator Location: Stellenbosch, South Africa **Salary**: R25,000 CTC per month Start Date: Immediate Company Overview: PlumbGuarantee is a leading name in the plumbing industry, dedicated to providing exceptional quality service and innovative solutions to our clients. We are passionate about building a sustainable future in plumbing and...

  • Branding & Operations Coordinator

    20 hours ago

    Stellenbosch, Western Cape, South Africa Peace Parks Full time

    DescriptionDuration: PermanentReporting to:  Communications and Branding Manager  Location:   Stellenbosch JOB PURPOSETo coordinate the operational, administrative, and brand compliance functions of the Communications Department, ensuring smooth workflows, accurate recordkeeping, and consistent application of Peace Parks Foundation's visual and...

  • Administrative Coordinator

    2 weeks ago

    Stellenbosch, South Africa Exceed HR and Recruitment Full time

    **Job Overview**: **Application Deadline**: 13 November 2025**Job Location**: Stellenbosch, Western Cape**Job Title**: Administrative Coordinator**Education Level**: Certificate**Job Level**: Intermediate**Minimum Experience**: 3 - 5 Years **Administrative Coordinator job vacancy in Stellenbosch.**: **Duties and Responsibilities**: - Capturing and...

  • Branding & Operations Coordinator

    4 days ago

    Stellenbosch, Western Cape, South Africa Peace Parks Full time

    Duration: PermanentReporting to: Communications and Branding ManagerLocation: StellenboschJOB PURPOSETo coordinate the operational, administrative, and brand compliance functions of the Communications Department, ensuring smooth workflows, accurate recordkeeping, and consistent application of Peace Parks Foundation's visual and narrative standards. The role...

  • Branding & Operations Coordinator

    4 days ago

    Stellenbosch, Western Cape, South Africa Peace Parks Foundation Full time

    Duration:PermanentReporting to:Communications and Branding ManagerLocation:StellenboschJob PurposeTo coordinate the operational, administrative, and brand compliance functions of the Communications Department, ensuring smooth workflows, accurate recordkeeping, and consistent application of Peace Parks Foundation's visual and narrative standards. The role...

  • Administrative Coordinator

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Exceed HR and Recruitment Full time

    Job OverviewApplication Deadline: 13 November 2025Job Location: Stellenbosch, Western CapeJob Title: Administrative CoordinatorEducation Level: CertificateJob Level: IntermediateMinimum Experience: 3 - 5 YearsAdministrative Coordinator job vacancy in Stellenbosch.Duties and Responsibilities:Capturing and processing contracts on the system.Preparing physical...

  • Facilities & Operations Coordinator

    1 week ago

    Stellenbosch, South Africa Enshrine Placements Full time

    My client is a leader in astronomy and highly optimised reflectors within South Africa. Their production facility is based within the Western-Cape and their head office is based in Stellenbosch. They currently have an opportunity available at their head office. This innovative engineering company is currently looking to recruit a Facilities & Operations...

  • Logistics Coordinator

    1 week ago

    Stellenbosch, South Africa Southern Cross Marketing and Management Full time

    Duties include but not limited to: - Stock management and control - Monitor stacks and vessel bookings - Coordinate loadings with freight forwarding company, pack houses and cold store - Compile packing lists and general addendums - SI Submissions - Compile dispatch reports - Load-out and general “Navision system” administration - All general logistic...

  • Property Administrator

    1 week ago

    Stellenbosch, South Africa Time Personnel Full time

    **REQUIREMENTS** - Matric plus relevant qualifications highly advantageous - Minimum 5 years PROPERTY administration experience **ESSENTIAL** - Highly advantageous is UK experience (RICS or MIRP qualifications) - Excellent communication experience dealing with property owners, clients and property team ESSENTIAL - Experience working with a broad client...