Service Consultant

4 days ago

Nelspruit, South Africa Metrofile (Pty) Ltd Full time

**ROLE PURPOSE**

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

**KEY RESPONSIBILITIES**include the following. Other duties may be assigned.
- Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.
- Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients’ portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
- Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SAAS, and physical solutions.
- Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
- Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

**MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE**:

- The requirements listed below are representative of the knowledge, skill, and/or ability required._
- B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
- At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
- Excellent command of the English language
- Must have excellent communication and interpersonal skills
- Must pay attention to detail
- Must be focused on achieving results
- Must be a team player
- Must have business acumen and be able to communicate at all levels
- Must be highly computer literate
- Demonstrate excellent organisational skills
- Must have valid driver’s license with own transport

**BEHAVIOURAL COMPETENCIES**

Essential Competencies:

- Relating & Networking
- Presenting & Communicating Information
- Writing & Reporting
- Planning & Organising
- Delivering Results & Meeting Customer Expectations
- Following Instructions & Procedures
- Adapting & Responding to Change
- Coping with Pressures & Setbacks
- Working with People (Relationship building Business)
- Target Driven

Desirable Competencies:

- Learning & Researching
- Entrepreneurial & Commercial Thinking
- Territory Planning
- Inspire Action on Debtors
- Time Management (Response Time)
- Adhere to timelines
- Discipline and Organise Reports

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