Call Centre Quality Analysts

**Location**: Durban, Mount Edgecombe **Position**: Claims Specialist Are you an experienced Claims Specialist looking for a new challenge? Join our team at Universal Call Centre in Durban, Mount Edgecombe! We are looking for a detail-oriented and customer-focused individual to manage and process insurance claims efficiently. **Key Responsibilities**: -...

**DUTIES AND RESPONSIBILITIES** - Create scorecards providing accurate feedback - Listening to and assessing calls - Provide accurate feedback - Report on any trends or patterns that may be occurring - Filter information regarding non-compliance to Team Leader - Document and maintain scorecard on all assessments conducted - Ensure that you meet quantity and...

As a Call Centre Sales Agent, you will be responsible for initiating outbound calls to potential customers with the goal of selling products or services. You will utilize effective communication and sales techniques to engage prospects, address their needs, and ultimately close sales. This role requires a proactive attitude, excellent interpersonal skills,...

**Requirements**: - Call centre experience is advantageous - Mature individuals - Target driven money hungry people - Able to work under pressure - Able to go the extra mile **Experience**: - Cold calling: 1 year (preferred)

International Call Group is seeking experienced call centre agents to join our family of high earning individuals with multiple campaigns available and straight shifts Basic salary ranges between R4000-R4500 with uncapped comm with daily, weekly, monthly incentives, we require a minimum of 1 year of call centre experience, growth is imminent withing and its...

Looking for Experienced call center advisors in the Insurance Lead Gen sector. Must be Computer Literate and Self Driven. Must have a minimum of 6 months call center experience and willing to work Monday to Friday 8am to 6pm. No Weekends. **Salary**: From R4,500.00 per month Application Question(s): - availability to start

International Call Group is a dynamic and rapidly growing company. We are looking for passionate, customer-focused individuals to join our call center team. As a Call Centre Sales Agent, you will be the voice of our brand, engaging with potential customers, promoting our products/services, and helping us grow our customer base. If you're passionate about...

We are expanding our successful call centre operation in Durban, and creating a new team to deliver outsourced business process services to a range of UK customers in a range of different industries. The growth opportunity is significant and it's an exciting time to join and build your skills with us with the potential for development and progression as the...

We are seeking a detail-oriented Quality Assurance Agent to join our call centre team. The Quality Assurance Agent will be responsible for monitoring and evaluating customer interactions to ensure compliance with company policies and standards. This role plays a critical part in maintaining high-quality customer service and identifying areas for improvement...

We are seeking a skilled and enthusiastic **Call Center Trainer** with hands-on experience using Siebel CRM software to join our team. As a Call Center Trainer, you will play a pivotal role in equipping our call center agents with the knowledge and skills they need to provide excellent customer service while efficiently utilizing Siebel CRM to manage...