Operations Manager

**About Us**:
**_ Do you want to take your career to the next level? Look no further than Fedics._**

Fedics combines a passion for quality with a commitment to breaking the mould of predictable corporate catering. Our dedication to originality allows us to deliver memorable, brand-building culinary experiences with a personalised take on international food trends.

The Operations Manager will provide a strategic level of operational support across the brand, ensuring divisional operational standard procures are followed and adhered to.

Ultimately, will be responsible for maintaining high-quality standards for the organisation’s deliverables in line with site specific SLA’s. Ensure sites are managed according to budgeted costings and growth targets. Ensure all Food Service and Quality regulations are adhered to. Market penetration is another key deliverable in this role.

We are looking for out of the box thinkers, innovation fundi’s, deliberate thinkers, with a passion for food.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more**. **Developing our people** - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Client contracts & SLA management.
- Strong understanding of commercial impact of operational practices.
- Track record of turning around loss making contracts to profitable contracts.
- Year on year analytics.
- Ratio analysis techniques.
- Pricing reviews.
- Half yearly reviews.
- Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts.
- Responsible to effectively communicate and filter company information to Catering Managers / District Managers who needs to filter down to their staff.
- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.
- Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
- Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action.
- Provide correct and valid reasons in unit finances along with the necessary recovery within a reasonable time period.
- To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business.
- To implement and manage initiatives and objectives as set out from time to time by our clients and/or Tsebo Management and to support functions such as Quality (Star Grading), Procurement, Training or HR

**Skills and Competencies**:

- Understand catering principles and knowledge of company policies and procedures.
- Knowledge of Food safety and Quality regulations.
- Good understanding of scheduling of staffing.
- Business management principles, including proven financial skills.
- Strong people skills and knowledge or Industrial relations.
- Strong on client relationships and strong communication skills.
- Track record of turning around loss making contracts to profitable contracts.

**Qualifications**:
Minimum of 5 years’ experience in a similar environment on middle management level.

Matric

Relevant tertiary qualifcation

Experience in managing large compliments of people and a large client portfolio.