Operations, Manager

**DSV - Global transport and logistics**

Location: Silverton, Pretoria
Job Posting Title: Operations Manager
Time Type: Full Time

**Qualification(s)**:

- 4-year Logistics or Supply Chain Management degree, or 4-year equivalent diploma (BTECH) OR,
- Production Management degree or 4-year equivalent diploma (BTECH) OR,
- 5-10 years minimum relevant experience in industry with in-depth experience in all job-related requirements listed below.

**Computer Skills**:

- WMS advanced experience (CMMS3 & SAP) - will be essential requirement
- Highly proficient in Excel/PowerPoint for data management and reporting

**Job-related Requirements**:
**Minimum of 5 years experience in warehousing (linked to line supply)**
- Proven track record in product logistics environment
- Minimum of 3-5 years’ experience in Leading a team on a warehouse operations in an Automotive environment.
- Sound knowledge of IR principles and ensuring adherence.
- Operations: Extensive knowledge and hands on skill related to Inbound & Outbound logistics, Warehouse Processes, Part supply through Autocall, Milkrun. Abilities to investigate and close out inventory stock variances, caused through incorrect system transactions, Bill of Material, etc.

Problem Solving: Effective Root Cause Analysis, Problem Solving and implementation of Corrective and Preventative Measures
- Management: Must be able to do all managerial functions (Planning, Organizing, Leading, Controlling, Monitoring) independently, effectively and reliably;
- Communication: Must communicate effectively (written and verbal) to manage and meet both internal and external customer expectations;
- Compliance: Must ensure full site compliance, including the following: DSV Policies, Regulations, Work Instructions, Maintenance Schedule and Local Authority requirements;
- Stress and Conflict Management: Must have effective techniques and/or skills to manage conflict, cope with stress and work effectively under constant pressure;
- Commercial: Must have effective commercial acumen and experience to manage Client and Supplier Contracts, SLA’s and Risk;
- HR and IR: Must be able to effectively lead, train, performance measure and performance manage all subordinates to ensure high morale, productivity and retention. This includes advanced knowledge of Industrial Relations and Processes;

**MAIN PURPOSE OF THE ROLE**:
The role will be resposnable for managing the operations team with in the warehouse which is repsonable for receiving, storing and supplying parts the the automotive assemply line.

This position aims to ensure contract adherence in terms of client relations, operational performance, commercial and financial performance, people management and development and continual improvement initiatives. Managing a team of 100-150 employees.

The role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures. Ensure that the DSV strategy, goals and initiatives are cascaded down through the organization into the various areas of the operation.

Support and actively participate in development services and solutions to complement DSV’s offering to the Automotive industry.

**DUTIES & RESPONSIBILITIES**:
**Ford Operations**:

- Accountability and leadership on all aspects of the Ford Silverton operations in Gauteng.
- Meeting of all customer SLAs.
- Compliance of sites to DSV standards:

- SHERQ - achieve minimum requirements
- Implement and maintain Quality Management System at all sites
- Assist in unlocking synergies within operations to improve competitiveness of solution
- Assist in driving synergies with other DSV business units, where possible, to improve operational performance

**Client Relationships**:

- Ensuring client’s needs and expectations are consistently met within scope of the SLA.

Commercial / Financial:

- Claims investigation in order to understand claim details per incident to report internally

**Operational Performance**:

- Actively managing daily operational performance to consistently achieve performance metric targets
- Delivering on client and internal continuous improvement requirements and driving Lean culture
- Internal stakeholder communication management ensure agreed to meetings, conference calls and forums are planned and conducted internally as agreed to by all stakeholders, this is an ongoing requirement.
- Customer dissatisfaction process analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.

**People Management**:

- Firm and consistent approach to ongoing performance measurement and management of team.
- Firm and consistent management of team in line with DSV Values, Policies and Procedures, NBCRFLI Main Agreement, BCEA and LRA.
- Ensure effective resourcing in all departments to deliver the expected services.
- Resolution of all IR issues in conjunction with HRM timeously.
- Coaching and mentoring of team to achieve client object