Specialist - Fixed Sales.enterprise Business Unit

**Mission/ Core purpose of the Job**
To market and sell a portfolio of specialised Connectivity & ICT Services and the fixed sales specialist will be solely responsible for hunting new fixed/ICT customers across defined territory. To implement strategies for a portfolio of accounts direct or in conjunction with the account managers (farmers) and, maximizing MTN’s growth, profitability and market share and to provide input into operational and tactical strategies in order to grow revenue. The role also exists to ensure financial performance and targets are met; and provide end to end client experience.

**Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)Key Tasks**:
**Driving Profitable growth for MTN Business**
- Achieve weekly/ monthly and annual sales targets
- Sole responsible for hunting new fixed customers across the defined territory
- Demand generation and pipeline management
- Work closely with the Direct Sales team to jointly increase sales and maximise revenue for the Connectivity & ICT business

**Ensuring a Culture of Operational Excellence**
- Accurate Planning and forecasting
- Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
- Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
- Recommend ways to exploit new opportunities to grow the business further
- Provide input into the fine tuning of processes, systems and support in line with changing work practices.

**Connectivity & ICT Sales Portfolio Management**
- Work closely with the product team to understand the current market, clients and future requirements
- Maintain a thorough knowledge of market commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts
- Management and maintenance of pipeline development, sales plans and promotional plans for the specialist Connectivity & ICT sales area.
- Provide assistance with the end-to-end management of clients’ accounts under the Head of’s supervision.
- Resolve escalated issues or escalate as appropriate.
- Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
- Increase MTN’s Brand presence continuously by increasing MTN influence within the Connectivity & ICT sales portfolio area.
- Provide input into the forecasting of acquisition numbers, retention numbers, implementation team requirements and stock required for the allocated Connectivity & ICT sales portfolio area.
- Liaise with relevant areas to ensure delivery of SLA for the assigned Connectivity & ICT Sales Portfolio area (e.g. Connectivity, Unified Communications, Cloud, Security, etc).
- Liaise with Marketing and Training to ensure provision of effective information and training as required.
- Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
- Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated Connectivity & ICT sales portfolio area and provide recommendations as appropriate.
- Prepare reports on pipeline development and sales performance as required.
- Comply and understand margins according to EBU principles
- Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined Connectivity & ICT customers.
- Build relationships within all layers of these markets.
- Sales planning including developing and execution of business plans, as well as tracking of milestones.

**Focus on providing Exceptional Client experience**
- Build and maintain solid relationships with all stakeholders.
- Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
- Ensure all customer queries are attended to and resolved within agreed SLA’s.
- Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
- Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
- Provide advice on the best approach to reach the best results.

**Ensuring appropriate governance and Quality Control measures**
- Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
- Maintain quality standards that will enhance the customer experience and cost efficiency.
- Work consistently according to standard operating procedures.
- Analyse situations and take necessary action to ensure quality is maintained.
- Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

**Project Management**
- Contract management in line with Procurement Policies
- Co-ordinate project reporting
- Risk mana