Ecommerce Sales Support Consultant

**Career Area**:
Sales

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Purpose**:
As the CISD (Construction Industries Services Division)** ecommerce Sales Support Consultant**, you are accountable for eCommerce Sales growth in the AME + CIS region, building effective Go-To-Market strategies for the field team to implement with the dealers. You are working in close collaboration with a variety of internal as well as dealer partners to deliver these targets and plans.

You are part of our **culture with a shared sense of belonging to execute the Services Growth strategy**:
**Customer-centric**: We co-create value with our customers to solve their problems.

**Collaborative**: We maximize the power of Team Caterpillar and dealers, by leveraging diverse partnerships.

**Committed**: We strive to be 1% better each day to transform ourselves and the business.

**Curious**: We explore, learn and innovate; seeking out challenges and embracing insights to grow.

**Caring**: We build ourselves and those around us up through our actions

**Your responsibilities as part of our team**:

- Achieve **eCommerce growth targets**: Activation of Customers Online, Online Sales, Customer Retention online
- In collaboration with the global team, localize and communicate the **digital USPs to address customer interests**:

- Ensure dealers and internal teams understand the **value of the Cat Digital ecosystem** through appropriate engagement with different levels of the organization
- Develop **eCommerce campaigns** together with the Product, Marketing Communications and Pricing teams (awareness, promotions, retention plans)
- Support the field team in deploying **eCommerce growth plans** by dealer to achieve eCommerce targets
- Develop the **EAME customer appreciation and online retention program** through effective project management across the enterprise

**Key Skills For Your Successful Assignment**:

- ** Decision Making and Critical Thinking**: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- ** Interpersonal and Communication skills**: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs. Demonstrated ability to earn trust and drive change with all hierarchy levels
- ** Value Selling**: Knowledge of the principles and practices for selling products, technology and services; ability to crystalize and formulate the overall digital service 'value' and to differentiate offerings that address clearly understood customer needs

**Your profile - what you should bring**:

- ** University degree** in Business, Information Technology, Marketing, or a related field. Experience in utilizing ecommerce analytics tools for informed decision making is a plus.
- Successful track record of **leading eCommerce growth and Digital deployment initiatives**, especially in B2B industries.
- Strong ability to adapt quickly to high velocity and change. Demonstrated **growth mindset** to embrace challenges, continuously learn and improve
- ** Business Innovation** - passion for improving existing processes, developing new offerings, or finding novel solutions to customer challenges. Ultimately, boost the bottom line by increasing revenue, reducing costs, or enhancing efficiency
- Experience and passion in **project and change management**:

- ** Experience working with dealers** is a plus as this role requires dealer influencing and support in execution
- ** Proficiency in English and at least one other language** (Arabic, Chinese, French,..)

**Additional Information**:

- This is an onsite role, 5 days a week
- Business travel time - up to 50%

**What We Offer**

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company. You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

**About Caterpillar**

Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For the past 100 years, we’ve been helping customers build a better, more sustainable world and are committed