Utility Manager

2 weeks ago

Johannesburg, South Africa CBRE Excellerate Full time

**Main purpose / objective of the position**:
Perform a management and support function in the Utilities department and for Utilities Managers, ensuring that the operation and processes run smoothly, efficiently and effectively.

**Role Objectives / Responsibilities**:
**_Key Accounts Manager:_**
- Organising, schedule, track and manage client engagements and required outputs to ensure that SLA’s are met.
- Continually build relationships with the client, property management team, facilities management team and other key role-players to ensure exceptional delivery.
- Management of account performance (Reports/Stats)
- Track and measure SLA outputs and trouble-shoot aged issues / work orders.

**_ Operations Manager_**:

- Develop standard operating procedures for each client and ensure that all role-players maintain discipline on executing SOP’s.
- Ensure that billing protocols are prepared, documented and signed off for each property and portfolio.
- Ensure adherence to billing protocols by meter reading service company.
- Developing POPIA compliant document control and storage.
- Ongoing improvement of business processes.
- Identification, initiation and implementation of projects that will drive operational efficiency.
- Using Analysis outcomes to proactively enhance business processes and reporting.
- Identifying systems errors or opportunities for optimisation and engaging with IT/service providers to timeously resolve these errors with mínimal disruption to operations.
- Systems process improvements -proactively identify potential system improvements to enhance reporting and overall operational efficiencies.

**_ Business Development_**:

- Identify new business opportunities and cross selling / upselling opportunities.

**_People Management:_**
- Assisting the team to better analyse and interpret data.
- Communicating and training of staff on systems and processes.

**Experience / Education**:

- 10 years + utilities management background.
- Matric and tertiary qualification.
- Experience in managing a team.

**Knowledge Required**:

- Aptitude for figures and Energy management.
- Adequate knowledge of specific discipline.
- Legislation and regulations with regards to municipal/government supply and services requirements.
- Industry knowledge specific to area of accountability.
- Computer Literacy.
- Negotiations skills.
- Organising skills.

**Competencies Required**:

- Excellent Communication skills.
- Delivering Results and Meeting Customer Expectations.
- Leadership and management.
- Adaptability.
- Task Management.
- Deadline Driven.
- Personal Mastery.
- Emotional Skills/Intelligence.
- Decision making.

**Internal**: Team/Management/ Colleagues /Internal Stakeholders
**External**: Client / Meter reading Service providers/Property management teaM/Facilities Management team

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