Disability Claims Specialist

**Who are we?**
- Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success, embracing diversity and committed to transformation. We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity. We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.

**Overall purpose of the role**:
To ensure accurate and timely payment of monthly disability income benefits by managing member and scheme details, handling queries, and coordinating with internal and external stakeholders to deliver seamless service and compliance.

**Key Responsibilities**:

- Prepare and send **monthly payment schedules** to schemes and funds, ensuring accuracy and timeliness.
- Generate and distribute **payslips** and **tax certificates** to members.
- Process and verify **adjustments to member and scheme details**:

- **Investigate and resolve issues** related to payments, incorrect details, or missing documentation.
- **Escalate complex queries** to relevant departments where necessary while ensuring timely resolution.
- **Liaise with internal teams** (e.g., finance, underwriting, IT, and administration) to ensure the flow and accuracy of information.

**Key Responsibilities (continues)**:

- **Ensure correct data input and validation** in system records to maintain accuracy in payments and member details.
- **Occasionally attend client meetings** to discuss member benefits, payment structures, or operational processes.
- Adhere to **regulatory requirements and company policies** when processing payments and handling member details.
- Maintain accurate records and **ensure proper documentation** for all transactions and adjustments.
- Ensure compliance with **data protection and confidentiality standards** when handling member information.

**Qualification & Experience**:

- Matric with Mathematics and/or Accounting
- Minimum of 2yrs experience in employee benefits or individual life

**Knowledge and Skills**:

- Bilingual (English and Afrikaans)
- Excellent knowledge of the Group Risk Industry
- General understanding of Employee Benefits
- Computer literate with proficiency in Microsoft Office (Word and Excel specifically)

**Core Competencies**:

- **Cultivates Innovation** by creating new and better ways for the organisation to be successful.
- **Client Focus** - Building strong customer relationships and delivering customer-centric solutions.
- **Drives Results** - Consistently achieving results, even under tough circumstances.
- **Collaborates** - Building partnerships and working collaboratively with others to meet shared objectives.
- **Resilience** - Rebounding from setbacks and adversity when facing difficult situations

**Personal Qualities**:

- Excellent Interpersonal skills
- Strong analytical and planning skills
- Meticulous (attention to detail)
- Results driven
- Ability to manage own time
- Excellent client service ethic
- Action and result orientated

**Turnaround time**

**Our commitment to transformation**
- The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities._