Helpdesk Agent for Persons with Disabilities

1 week ago

Pretoria, South Africa Bidvest Facilities Management Full time

**Brief Role Description**

To efficiently capture and process customer requests in accordance with Service Level Agreements (SLA)

**Key Performance Areas (Kpa's)**
- Must be clear and audible on telephone and hand-held radio mediums. Well-spoken.
- Issuing and managing logged jobs from the helpdesk to the supplier, technicians, and maintenance personnel.
- Interact with the customer both upon receiving the request and informing the requestor of the jobs status.
- Follow up on calls logged - Depending on the SLA they are logged in. These calls are split into warning calls and breached calls of which the aim is to follow up on the warning before it moves into a breached stage.
- Update the Cherwell system with updated feedback and updating priorities where necessary with a valid reason captured on the system (Journal)
- Maintain open communication channels with Maintenance Managers, Helpdesk supervisors, Suppliers, clients & Maintenance team overall.
- Follow outlined processes regarding quality assurance and overall telephone etiquette.
- Filing of all site’s operational documents (Work orders/ Job cards)
- Must be willing to work shifts.
- Must be willing to be on standby in case of emergencies, working extra shifts at the discretion of the manager or if the operation requires it.
- Ability to work without direct supervision.
- Take ownership and responsibility of an issue from start through to a successful resolution.
- To ensure that relevant and respective reports are sent out in a timely fashion and within deadlines.

**Person Specification**

Certificate in Call-Centre/Customer Service

Matric (Senior Certificate)

12 months of relevant experience in a Call Centre environment

Call-center service training, Customer Service training

MS Word, MS Excel & MS Outlook

**Bidvest FM is committed to the Achievement and Maintenance of Equity in Employmen**t**

Preference will be given to persons with disabilities.

  • External IT Helpdesk Agent Aa

    4 weeks ago

    Pretoria, South Africa Talent Acquisition by Cilliers & Associates Full time

    **External IT Helpdesk Agent AA** **SHIFT WORK** **Hazleview Pretoria** **R 10,000 to R 15,000 neg** **Immediate Start** Financial Services Software provider is recruiting for an experienced IT Helpdesk Agent with a track record of providing excellent customer service and advice to clients from diverse backgrounds. **QUALIFYING CRITERIA** - **OWN...

  • Helpdesk Agent

    4 weeks ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side,...

  • Helpdesk Agent

    1 week ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: **First contact and first call customer support**: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and...

  • IT Helpdesk Agent

    2 weeks ago

    Pretoria, Gauteng, South Africa The Talent Room Full time

    A company in Pretoria is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through troubleshooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries...

  • IT Helpdesk Agent

    3 weeks ago

    Pretoria, Gauteng, South Africa The Talent Room Full time

    A company in Pretoria is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related...

  • IT Helpdesk Agent

    3 days ago

    Pretoria, Gauteng, South Africa The Talent Room Full time

    A company in Pretoria is looking for an IT Helpdesk Agent.The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related...

  • Helpdesk Agent

    1 week ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the above-mentioned position to be based in Tshwane. **Key Performance Areas would include, but are not limited to**: Customer first and second line customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear...

  • Helpdesk Agent

    3 weeks ago

    Pretoria, South Africa Herotel Full time

    Key Performance Areas would include, but are not limited to: First contact and first call customer support: - Assist walk-in clients where applicable. - Screen incoming calls, redirecting them to the correct departments, and recording as well as passing on clear messages when required. - Log requests through Herotel's ticketing system, and update ticket...

  • Helpdesk Tier 1

    4 weeks ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane in the Central Hub.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if...

  • Helpdesk Tier 1

    1 week ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is customer-side, or...

  • Helpdesk Tier 1

    6 days ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first-line support to customers, which includes taking initial calls from users. - Always strive for first-call resolution. - Determines if fault is customer-side or...

  • Helpdesk Tier 1

    4 days ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **(enter town / region)** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if fault is...

  • Helpdesk Tier 1

    16 hours ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 1 **position to be based in **Tshwane in the Central Hub.** **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Offer first line support to customers, which includes taking initial call from users. - Always strive for first call resolution. - Determines if...

  • IT Learnership for Persons with Disabilities

    1 week ago

    Pretoria, South Africa Titan Centre of Excellence Full time

    IT Systems Support Learnership (NQF 5) for persons with disabilities - Must have interest in IT - Must reside in Tshwane - CBD preferred. **Job Type**: Learnership **Salary**: R4,000.00 per month Ability to commute/relocate: - Tshwane, Gauteng: Reliably commute or planning to relocate before starting work (required)

  • Helpdesk Manager

    2 days ago

    Pretoria, South Africa Adams Adams Full time

    This position is responsible for ensuring an outstanding level of customer service by providing direct IT support to staff and partners in the firm and by managing the Help Desk and managing the technical support staff. Responsible for leading the Helpdesk in engaging in proactive planning and support and organizing the Helpdesk to be flexible and adaptable...

  • Helpdesk Agent

    4 weeks ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Strives to resolve all faults presented daily. - Determine nature of faults and the steps required to rectify it permanently. - Check Tier 1 troubleshooting before...

  • Helpdesk Agent

    2 days ago

    Pretoria, South Africa Herotel Full time

    Applications are invited for the **Helpdesk Agent - Tier 2 **position to be based in Tshwane. **PURPOSE OF THE ROLE**: **Key Performance Areas would include, but are not limited to**: - Strives to resolve all faults presented daily. - Determine nature of faults and the steps required to rectify it permanently. - Check Tier 1 troubleshooting before...

  • Only Persons with Disabilities

    3 weeks ago

    Pretoria, South Africa Tych Business Solutions Full time

    **Job ID**: 53897**Date Posted**: Posted 6 days ago**Location**: Pretoria**Job Title**: ONLY PERSONS WITH DISABILITIES - STORE LEARNERSHIPS - PRETORIA The learnership will allow individuals to be cross-trained making them able to operate on both the sales floor and the service desk, of a retail outlet. Working with customers and stock will be a key focus...

  • Helpdesk Operator

    2 weeks ago

    Pretoria, Gauteng, South Africa Business Capital Group Full time

    Respond to orders, general customer inquiries, invoice questions, and customer complaints.HelpdeskAttend to daily logged calls on the helpdesk / MyBuildings.Logging and follow-up of complaints or other requests received from tenants for services to be rendered.Checking and advising the PSM on the client's mandates.Ensuring supporting documents are attached...

  • Helpdesk Administrator

    3 days ago

    Pretoria, South Africa HSRC Recruitment Full time

    **Job Advert Summary**: The HSRC seeks to make an appointment within the Supply Chain Management (SCM) Unit. SCM is a regulated function in terms of the PFMA. The Supply Chain Management team provides professional services to the HSRC. Its work processes and policies have been streamlined and simplified to deliver user-oriented, value-adding services. The...