Voice of Customer
1 week ago
TransUnion's Job Applicant Privacy Notice
- What We'll Bring:
At TransUnion, we are committed to continuously improving the experiences of our customers, consumers, and associates. The Sr. Voice of Customer Consultant is responsible for delivering strategic, relevant and actionable insights to incorporate into our enterprise experience improvement strategies and decision-making processes.
- What You'll Bring:
- What we’ll bring:
- A work environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
- Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
- Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
- Impact you will make:
- _ Being a trusted strategic business partner by making sense of it all and sharing what is important. _Partner closely with a diverse set of cross-functional stakeholders to provide timely, strategic, relevant and actionable insights that drive the product solutions organization forward. Craft insight-driven stories and proactively share visually inspiring reports and dashboards across the organization.
- _ Going deep to understand_. Design and gather voice of market/voice of customer feedback, asking the right questions, of the right individuals, at the right time. Conduct proper method primary or secondary research based on business strategy and target objectives. Analyze and synthesize information, and enrich understanding by integrating unstructured & structured data.
- _ Measuring the impact of Insights on strategy and action. _Ensure that insights are being used to guide discussions on priorities and tradeoffs, and track, monitor and share impact of insight-driven actions.
- _ Always thinking about “what’s next?” _Partner to continuously refine the organizational Insights roadmap and align action with value and growth.
- What you’ll bring:
- Great communicator and influencer with prominent business acumen. You relish working very closely with internal partners to drive positive business outcomes by solving complex, ever-changing challenges. Highly collaborative approach to cross-functional relationship building.
- An ambition to perfect customer, brand, and product experiences across a diverse set of teams, channels and platforms. You display a strong sense of ownership, a passion for driving results and are filled with curiosity, perseverance and conscientiousness.
- You love to learn at every turn and view continuous improvement as essential in order to achieve big and bold goals.
- The ability to work through ambiguity, understand how to breakdown problems, and drive through execution determining what is meaningful and urgent, and prioritize effectively to meet deadlines and achieve desired results.
- 6+ years of work experience with 3+ years in a “Voice of” customer/consumer or strategic data-driven consulting role.
- Advanced in PowerPoint & Excel, and preferably in experience management platforms (e.g., Medallia).
- A mix of quantitative and qualitative research methodologies, an analytical mind, and storytelling skills.
- Impact You'll Make:
- We’d love to see:
- Consulting firm or corporate consulting experience
- A mix of B2B and B2C product/solutions experience
- Preferred certifications or education: MBA, Agile, Medallia certification
- TransUnion Job Title
Sr Consultant, Consumer Insights and Experience
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