Trade Execution Co-ordinator

5 days ago

Stellenbosch Western Cape, South Africa Tailormade Solution Full time

This team focusses on the customer relationship and is the primary contact for the customer & internal parties.

Collaborate with the internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customers.

The primary focus of this role is on activities related to contract execution, planning and customer service.

**Role and responsibilities**
- This role requires a high level of administration. Majority of the admin work is compiled on Microsoft Excel and exported to a complex integrated ERP system, called T1.
- Daily and consistent liaisons with customers regarding requirements, planning, offload points, stock levels, delays at offloading point etc.
- Daily and consistent liaisons with logistics.
- Collaboration with various departments, specifically traders re customer requirements; Invoicing and Contract & Inventory desk.
- Consistent communication with the customer, occurs after hours, on weekends - with transporters and shipping ports.
- Fast paced, high pressure work environment.
- Daily movements (avg): Depends on clients; approximately 25,000-30,000+ tons per month per coordinator.*Seasonal harvest (avg): Depends on clients; approximately 40,000+ tons+ per month per coordinator.*Ad hoc Vessel Exports and Imports: 10+ vessels per annum, 3rd party loads, port loads.
- Excellence in Execution: Customer facing
- Enter and complete all entries of commodity movements data in the system
- Reconcile all contracts and investigate and resolve stock differences in collaboration with the inventory coordinator
- Measure margins on physical delivery
- Ensure settlement of all contracts once completed and in accordance with contract payment terms
- Inform customers about order status, invoices, contract balances and other information needed to complete the sale
- Planning for customer contract delivery in collaboration with the logistics team
- Identify efficiency & cost saving opportunities in the supply chain
- Resolve all customer queries as quickly and efficiently as possible
- Collaborate with all internal teams to ensure coordinated tasks are completed efficiently to support business objectives and customers
- Other duties as assigned
- Handle basic issues and problems, while escalating more complex issues to appropriate staff
- Maintain a good relationship with customers
- Maintain good relationships and open communications with all related internal parties

**Essential Skills**
- Tertiary qualification in a related field
- 5 years’ experience in a similar role
- Excellent Microsoft Excel proficiency
- Excellent communication and negotiation skill
- Solution orientated, and pro active problem solver
- Dedicated and diligent
- Ability to work as part of a team but also reach individual goals
- Adaptable to change
- Comfortable working after hours
- Ability to work under pressure and with short deadlines

**Desirable Skills**
- Advanced Microsoft Excel proficiency
- Exposure to Food / Feed / Agri commodity sector

**General**
- Direct report to Trade Execution Controller and matrix reporting to Operations Manager
- Market related base salary with medical and provident benefits
- Discretionary annual performance bonus and increase
- Season runs from March to September
- Financial Year end is December

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