Specialist - Premium Relationship

3 days ago

Johannesburg, South Africa MTN Nigeria Full time

The Specialist: Premium Relationship Management serves as the single point of
contact for premium clients through the entire lifecycle of a customer (from onboarding
to retention/cancellation). Specialist: Premium Relationship Management
act as client advocates and work with internal departments to ensure that client
needs are understood and satisfied. They may assist with making sales, handling
client complaints, collecting and analyzing data, and improving the overall customer
experience.
The Specialist: Premium Relationship Management is responsible for maintaining the
customers' loyalty. As such, customer account managers are expected to provide
first-class service to their customers. This includes providing them special promotions
related to the company's services, supporting special communication lines for client
concerns, and expediting client requests. They ensure that their customers receive
their product or service requests on time and in good condition..

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