Recoveries and Collection Specialist

**Recoveries and Collection Specialist (Contract Position)**
- Closing Date
- 02 January 2025
- Career Stream
- Credit Recoveries
- Leadership Pipeline
- Manage Self: Professional

**Job Purpose**
- To execute the compliance function for Collections and Recoveries through monitoring; exception reporting and developing networks; providing advice to minimise regulatory; reputational and compliance risk and endeavour to avert potential litigation /penalties and ultimately increase shareholder value for the Bank.

**Responsibilities**:

- Contribute to achievement of Business Unit objectives and financial results by providing the appropriate information timeously to relevant operational areas and sharing knowledge and insight where required.
- Ensure delivery of quality service by setting quality assurance standards aligned to business strategy and in line with Best Practice, ensuring data integrity through spot checks and self-reviews and using the appropriate communication channels.
- Ensure to obtain stakeholders buy-in by understanding stakeholder expectations, providing regular feedback, recommending appropriate solutions and assisting in the implementation and monitoring of outcomes.
- Build and maintain relationships with internal and external stakeholders by identifying needs and operating within Service Level Agreements (SLAs) and deadlines.
- Build trusting working relationships by regular communication, giving constant feedback and supporting others.
- Contribute to mitigation of risk by gathering and analysing data, identifying the risks, communicating and presenting findings, develop, implement and monitor appropriate solutions.
- Review and enhance processes and systems by identifying and recommending areas of improvements and making submissions to the relevant parties.
- Monitor adherence to regulations, policies and procedures by gathering and analysing management information, identifying non-adherence, communicating and formulating appropriate solutions.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Minimum Experience Level
- 3 - 5 years industry related experience
- Preferred Qualification
- Relevant Bachelors Degree in Law, Credit, Banking and/or Finance.

**Technical / Professional Knowledge**
- Banking procedures
- Business principles
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Principles of project management
- Relevant regulatory knowledge
- Research methodology
- Decision-making process
- Behavioural Competencies
- Communication
- Decision Making
- Building the Sales Organization
- Managing Work
- Quality Orientation
- Technical/Professional Knowledge and Skills
- **_Please contact the Nedbank Recruiting Team at +27 860 555 566_