Group IT Manager

**Job Number**
- 72552

**Job Type**
- Permanent

**Job Title**
- Group IT Manager

**Computer Skills**
- MS Excel,MS Outlook,MS SQL,MS Word,SAP,MS Office,MS Teams,One Drive,VOIP,MS Sharepoint

**Industry**
- Automotive

**City**
- Johannesburg South

**Province**
- Gauteng
- IT Group Manager- KPA: User Desktop Support- Manage/oversee user helpdesk & single ticketing system
- Attend to more complex /most important tickets
- Develop strategies to reduce number of queries/ticket and improve user satisfaction.
- Report on helpdesk & single ticketing system activity and efficiency/effectiveness improvement.
- Oversee and support user training programs.
- KPA: System/Cyber Security:
- Identify IT security risks/threats and develop/implement solutions to manage these risks/threats.
- Prepare, roll-out and monitor IT security policies/protocols - ensure that these meet current IT industry standards and are kept up-to-date and adhered to
- Ensure that all IT systems, servers, and devices (PCs, laptops, tablets, etc.) have appropriate security (firewalls, antivirus, malware, effective passwords, etc.)
- Regularly test, document and report on the effectiveness of all key security measures to minimise penetration risk.
- Maintain and manage user profiles and passwords for all software and hardware - Create and remove profiles and passwords for new and old users on a monthly basis.
- Implementation and adherence to the POPI act - IT requirements
- Managing security emergencies
- KPA: Server Management & Maintenance:
- Ensure that relevant software/firmware updates are done regularly and completely
- Ensure that all backups are performed regularly, completely, and successfully and backups are thoroughly tested, and results of tests documented and followed up on/rectified.
- Manage user accounts - regularly review and approve server user access levels
- Monitor server related problems/issues and ensure appropriate, complete, and timely resolution by service provider
- Manage, maintain, and improve/optimise the VM environments
- SQL Database Administration - Ensure optimal “health”, “speed of response”, security and integrity of the databases
- Monitor and improving the server environment (efficiency/speed) - managing resources (RAM, CPU, HD) utilisation
- Failover and Disaster Recovery planning, implementation, and testing
- Managing server emergencies
- KPA: Network Management & Maintenance:
- Manage local and public networks to ensure optimal/cost efficient connectivity, “up-time” and speed.
- Manage and maintain network devices, cabling, and software.
- Design, maintenance and improvement of networks to meet and exceed current industry standards.
- Regular testing of failover systems
- Managing network emergencies
- KPA: Hardware Management & Maintenance:
- Maintain accurate records of all IT infrastructure & hardware (IT assets register - agreed to accounting records)
- Monitor and report on the ongoing need for replacement and upgrading of IT infrastructure and hardware
- Manage the ongoing maintenance and repair IT infrastructure & hardware
- Maintain and regularly review (for quality, price, and service) list of approved IT infrastructure & hardware vendors.
- Support the OpCos in the purchase of IT infrastructure & hardware (liaise with OpCo finance/purchasing functions)
- IT hardware includes personal computers, laptops, UPS, cell phones, tablets, connectivity, telephones, CCTV cameras, etc.
- KPA: Software Management & Maintenance:
- Maintain accurate records of all IT software in use throughout the Group (IT assets register - agreed to accounting records)
- Ensure sufficient software licences are available to users and that these are up to date and used in terms of supplier agreements
- Ensure the most appropriate/up to date version of the software is in use throughout the group
- Ensure all relevant users are well versed in the particular software product and in optimising its use - coordinate appropriate training where required
- Ensure that there are sufficient software “super-users” in-house to support normal users and limit the use of consultants.
- Ensure Websites are maintained and available at all times.
- KPA: IT Project Management:
- Lead/manage or coordinate IT projects.- Research and find IT solution to user problems.- Determine user requirements.- Propose /scope IT Projects /solutions to meet user requirements.- Prioritise and plan IT projects.- Implement/manage/monitor IT projects (as appropriate)- Sign off of projects (including benefits realization)- Determine IT requirements for operational projects - integrate into the Project Team and optimise the use of technology.- KPA: IT Department Management & Administration:
- Preparation and presentation of department reports
- Reporting to CIO / COO / CEO / GM on activities, projects, initiatives, and emergencies
- Oversee/support with the management of:

- IT service providers/suppliers & contracts (adherence to service level agreeme