Ict B2B Sales Specialist

3 days ago


Roodepoort, South Africa GBS Full time

Our client, Africa's largest mobile network operator, headquartered in Roodepoort, is seeking dynamic, sales-driven professionals to join their team as an** ICT B2B Sales Specialist (Virtual Sales Account Manager).** In this role, you will combine the excitement of acquiring new business with the commitment to building long-lasting client relationships. Your primary responsibilities will include driving new business opportunities, cross-selling services, and maintaining an impressive 90% contract retention rate. You will be responsible for achieving sales targets and ensuring exceptional customer satisfaction by addressing client needs and inquiries in a timely manner. This opportunity is ideal for individuals who excel in both acquiring new clients and nurturing existing relationships in the telecommunications industry.

We are looking for a highly skilled communicator with excellent relationship-building and negotiation capabilities. The ability to manage your time effectively, thrive in a fast-paced environment, and work independently under pressure is essential.

If you possess strong initiative, drive, and are adept at problem-solving and decision-making, we would love to hear from you.

**Key Responsibilities**:
**Target Achievement**:

- Meet and exceed individual sales targets and KPIs.

**Cold Calling**:

- Acquire new clients through proactive outreach.
- Upsell and cross-sell to maximize client value.
- Maintain monthly contact with the customer base.
- Focus strongly on generating new business.

**Customer Relationship Management**:

- Develop and nurture relationships with assigned and new clients.
- Maintain and expand the existing client base.
- Conduct thorough customer account analyses.
- Regularly service and build client relationships.

**Query Management**:

- Identify, address, and resolve customer concerns and queries.
- Provide feedback to customers within 24 hours.

**Reporting**:

- Submit weekly pipeline reports.
- Provide daily activity and sales reports.
- Deliver monthly base reports.
- Maintain accurate records of opportunities.
- Offer plans, forecasts, and insights on customer requirements, business performance, and competitors.

**Processes and Procedures**:

- Adhere to all company policies and procedures.
- Ensure all interactions are accurately captured in the relevant systems.

**Minimum Requirements**:

- Matric/Grade 12 qualification essential
- Minimum **3 years’ experience in Sales/Account Management** within the **ICT Industry,** with a proven track record.
- Knowledge of the telecommunications industry and its products.
- Strong understanding of large corporate client sales principles.
- Experience with tenders and large account management.
- Proficiency in MS Office.



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