Customer Care Consultant

4 days ago

Kempton Park, South Africa FlySafair Full time

Gauteng, Kempton Park

Safair Operations, operating as Flysafair, has a vacancy for a
**Customer Care Consultant**
***at our head office in
**Bonaero**
**Park.**
The successful applicant will report to the
**Manager: Customer Care Centre.**

**RESPONSIBILITIES**:

- Ensure that all posts are closed-out appropriately;
- Manage customer queries within a pre-determined Service Level Agreement;
- Manage and curate the content on the help section of our website to ensure that information is readily available to customers who have questions;
- Report on major issues that our customers are facing and ensure that these pain points are being addressed;
- Pre-agreed turn-around times on queries will need to be met to ensure timeous recovery of client experience.

**REQUIREMENTS**:

- Grade 12 Certificate or equivalent;
- Internal training on policies, Zendesk, Phone systems, Radix system and PayU;
- At least 5 year’s call center experience.
- Proficient in the use of Microsoft Office (Word, Excel and Outlook);
- Willingness to work overtime when required.

**PERSONAL ATTRIBUTES**:

- Punctual;
- Excellent understanding or experience of delivering great customer service to a customer;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- Immaculate time keeping;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal office hours;
- Remains focused in order to handle objections;
- Customer focused and service orientated.

**APPLICATION GUIDELINE***:

- FlySafair reserves the right
- Not to proceed with this vacancy
- For more information please contact:

- Lungiswa Hlathi

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