DevOps Operations Specialist

2 days ago

Midrand, South Africa Mediro ICT Full time

WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?

Operational support for IT reliability planning with a focus on:
Supporting IT Service Continuity Management (ITSCM), Availability Management (AM) and Technical Lifecycle Management (TLM) feature teams by:
Maintaining Confluence pages.

Maintaining process templates.

IT Process Maintenance/Communication/Optimization/Improvement in IT Service Management (ITIL) with focus on ITSCM, AM, Service Lifecycle Management.

Review and reporting of the status of mandatory artifacts and activities.

Maintenance of customer base data.

Monitoring and reporting of IT-SCM, AM and TLM topics within theGroup.

Engage with stakeholders of ITSCM, AM, TLM Crisis Management and Emergency Management when required.

Engaging withDev/Ops Teams (Infrastructure and Applications) in support of ITSCM, AM and TLM.

Interfacing with other experts regarding IT-SCM, AM and TLM topics in support of the relevant reliability planning feature team.

Attending of all Agile ceremonies and actively taking part in the ceremonies.

Adherence to theIT HUB rules, policy and regulations.

WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?

IT Experience (4-6 Years)

Higher qualification in computer sciences or equivalent qualification.

ITIL qualification or experience

IT Support experience

Network experience

Agile Methodology

IT Process improvement methods as well as risk related control frameworks and practices will be an advantage. (COCO, COSO, CMM, COBIT, etc.)

**ESSENTIAL SKILLS REQUIREMENTS**:
Higher qualification in computer sciences or

Higher qualification in information systems

IT Operations Experience (on-Prem or Cloud)

Conceptual knowledge of IT Infrastructure and Application hosting environments.

Working across multiple IT teams.

**ADVANTAGEOUS SKILLS REQUIREMENTS**:
Fluent in English - including Business reading and writing.

German Speaking - advantage (not a pre-requisite)

IT experience -advantage (not a pre-requisite)

Agile and DevOps Understanding

**IT Infrastructure technologies**: Data Centres, Networks, Servers, Storage, Platform, Middleware

**Cloud Technologies**: AWS, Azure, etc.

ITSM (IT Service Management)

IT Operations Frameworks

ITIL (IT Infrastructure Library)

Disaster Recovery Management

IT Infrastructure Operations

IT Process Steering

IT Process Governance

IT-SCM (Service Continuity Management)

Technical Life Cycle Management (TLM) understanding

Service Now (SNOW) understanding

Excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues / users.

Should be willing to deal with (talk to) our customers. In most cases they will be foreign customers and language barriers might exist.

Ability to work as part of a team, inter dependant as well as independently and submit deliverables on time and in excellent quality. SELF STARTER.

Above board work ethics - this is of utmost importance.

Flexibility to take up different tasks in the project.

Willing and able to travel extensively, for up to 2 weeks at a time (international).

Between 3 - 5 Years

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