Customer Care Specialist

5 days ago

Sandton, South Africa ClearSource Full time

**What you will do as a Customer Care Specialist** - **Assist customers** with inquiries about product features and troubleshooting issues. - **Diagnose and resolve issues** with a combination of customer input, app-provided data, and **your creative and problem-solving skills** while using an extensive knowledge base. - Ensure each interaction is handled with **patience and care**, making the customer feel valued. - Work closely with your **Team Lead** to meet **Key Performance Indicators** (KPIs), such as schedule adherence, customer satisfaction (CSAT), and service levels. - Continuously **improve your skills** through coaching and feedback to deliver an excellent customer experience. **What We're Looking For** - High school diploma (or equivalent). - **1+ year of experience** in a **call center** or **customer support** role. - Experience with **troubleshooting** or **problem-solving**, preferably with technology or smart devices. - Strong English communication skills - A **customer-first mindset** with the ability to **listen, empathize,** and deliver **timely, accurate solutions**. **Why ClearSource?** ClearSource is a global BPO with a core purpose of "**Making Lives Better**" - the lives of our employees, our clients, and their customers. We are passionate about our Core Values which go the heart of what we do every day - Customer First - We share an intense passion for creating an exceptional customer experience. - Personal Accountability - Commit to do the right thing and do it. - Humble Courage - Be brave enough to seek, deliver, and accept feedback. - Hungry - Do your best every day to make great things happen. - Happy & Healthy - Choose well, live well. Do these values resonate with you? Do you strive to provide an exceptional, authentic customer experience every day? **What We Offer** ClearSource offers a **competitive salary** as well as **opportunities for career growth and professional development**. We have an **inclusive culture that values diversity** and the contributions our employees make to ClearSource's success. We also offer: - Medical Aid - Retirement Fund - Risk Policy (Funeral, Life & Disability Cover) Come join our team and see why ClearSource is an employer of choice. hVqjt23h4b

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