Hospitality Manger

**Reference**: 8001 NB
**Consultant**:Nine Broodryk
- Oversee the day-to-day operations of the self-catering units, including managing reservations, check-ins, and check-outs.
- Ensure that the units are clean, well-maintained, and stocked with necessary supplies and equipment.
- Manage and train a team of staff members, including housekeepers and maintenance personnel.
- Develop and implement standard operating procedures to streamline operations and improve guest satisfaction.
- Monitor and manage unit occupancy rates, pricing, and revenue generation to meet or exceed targets.
- Respond to guest inquiries, concerns, and complaints promptly and effectively, ensuring a high level of customer satisfaction.
- Conduct regular inspections of the units to ensure compliance with cleanliness, safety, and maintenance standards.
- Collaborate with marketing and sales teams to develop and implement strategies to promote the self-catering units and increase occupancy.
- Manage budgets and financial performance, including expense control, revenue forecasting, and reporting.
- Maintain accurate records and documentation related to reservations, guest interactions, and maintenance requests.
- Stay updated with industry trends, competitor analysis, and customer preferences to drive continuous improvement and innovation.
- Ensure compliance with relevant health, safety, and legal regulations.

**Qualifications**:

- Bachelor’s degree, Diploma or relevant qualification in Hospitality Management, Business Administration, or a related field (preferred).
- Proven experience in managing self-catering accommodations, hotels, or similar establishments.
- Strong leadership skills with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills to interact with guests, staff and stakeholders effectively.
- Exceptional customer service orientation with a keen eye for detail.
- Sound financial acumen with experience in budgeting, forecasting, and expense control.
- Ability to prioritize tasks, handle multiple responsibilities, and work under pressure.
- Knowledge of local health, safety, and legal regulations pertaining to hospitality operations.
- Flexibility to work evenings, weekends, and holidays as required.

**Job Types**: Full-time, Permanent