Key Accounts Co-ordinator

2 weeks ago

Roodepoort, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Pharmaceutical Sector

**Job category**:Other: FMCG, Retail, Wholesale and Supply Chain

**Location**:Roodepoort

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
We are looking to recruit a permanent Key Accounts Coordinator to work for United Pharmaceutical Distributors (UPD). The role will be based at Roodepoort branch and will report to the New Business Manager.

**Job description**:
**Job Purpose**:

- To coordinate all key account management functions and deliver as per client expectations

**Job Objectives**:

- To assist in managing inventory levels by compiling dated stock reports and distribution stock levels, liaising with clients in regard to any discrepancies in stock.
To liaise, co-ordinate and follow up on special customer deliveries.
- To generate, compile and distribute reports and distribution stats when required.
- To liaise with customers on distribution bookings, as well as create and circulate to the relevant departments.
- To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.
- To manage day to day adhoc requests from clients (including invoices, POD's)
- To resolve exceptions due to non-process or non-delivery of orders.
- To compile KPI reports in conjunction with the External KAM.
- To coordinate internal resources and maintain adherence to internal SLA’s

**Minimum requirements**:
**Education and Experience**
- Matric
- Post matric certificate/qualification in administration/customer care (highly desirable)
- 2-3 years experience in areas of customer care preferably with some experience in pharmaceutical/retail/healthcare.

**Knowedge**
- Knowledge of service excellence and customer principles
- Knowledge and understanding of the industry (pharmaceutical/distribution) (desirable)
- Knowledge of IT systems (CRM / UPD Oline etc)

**Competencies**
- Writing and Reporting
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Analysing
- Presenting and Communicating Information
- Adhering to Principles and Values
- Planning and Organising
- Ability to work under pressure and respond to requests timeously

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