Assurecloud Contact Centre Agent, Midrand

2 weeks ago

Midrand, South Africa SafetySA Full time

**Closing date: 25 August 2025**

**Job Purpose**:
To provide professional customer service and administrative support for microbiology, chemistry, and diagnostic testing services, ensuring client satisfaction and operational efficiency.

**Key Responsibilities**:

- Deliver expert support for customer queries related to scientific testing services.
- Resolve complaints promptly and professionally.
- Assist sales teams and stakeholders with service-related inquiries.
- Maintain up-to-date knowledge of testing services to effectively support clients.
- Prepare quotations and manage customer records in the CRM system.
- Collaborate with technical teams to stay informed on service offerings.
- Respond to customer questions accurately and within set timeframes.
- Build and maintain strong relationships with clients, suppliers, and internal staff.
- Conduct follow-up calls to assess client needs and offer assistance.
- Perform general administrative and ad hoc duties as required.
- Manage reception area and welcome visitors professionally.

**Qualifications**:

- Diploma or Degree?in Microbiology, Chemistry, Biomedical Sciences, Customer Service, Business Administration, or Sales.
- Certification in customer service or CRM systems is advantageous.

**Experience**:

- 2-4 years in a customer service or client support role, preferably within a scientific or diagnostic services environment.
- Experience with CRM platforms and administrative support.
- Exposure to sales support and front-office operations.

**Skills & Knowledge**:

- Strong understanding of microbiology, chemistry, and diagnostic testing services.
- Proficiency in CRM software and Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Ability to resolve issues efficiently and professionally.
- Strong organizational and multitasking abilities.
- Professional telephone etiquette and client engagement skills.

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