Receptionist

**Key Performance Areas**: To provide assistance to the Front Office / Rooms Division Manager with all Reception / Front Office duties as well as dealing with all resort visitors & guests including but not limited to:

- Welcoming resort visitors and checking in and out of guests
- Handling guest queries, requests and complaints and management of guest relations
- Management of guest accounts including the handling of income & payments of all types, including cash
- General office administration, telephone, reservations, reception
- Communication and liason with external, associated parties
- Interaction & liason with all departments and areas including outsourced functions

**Requirements**:

- Previous Reception experience in the Hospitality / Service industry
- Excellent understanding of all aspects of Hospitality Operations
- Computer literacy skills including: Excel & Word and a knowledge of Hospitality Property Management and or billing systems Excellent administration and interpersonal skills
- Basic financial management skills including the ability to handle billing and payments including cash transactions
- Desire and ability to work in a service industry
- Ability to work under pressure and without supervision
- Attention to detail
- Proven communication skills
- Ability to work normal hospitality hours including shifts, overtime, standby shifts, working on week-ends and public holidays
- Valid drivers licence will be an advantage.

Ref # 50/03