Head of Department

Job Title: Head of Department (Commerce) Department: Commerce Reports To: Store Leader Objective Contribute to customer satisfaction by developing both commercial and managerial actions within the strategic axes of the company and the store environment, thereby optimizing sector performance. As a "visionary manager," facilitate initiatives from team members. As a member of the management committee, engage in the development and implementation of store policies. Key Responsibilities Marketing and Product Policy - Build the product offering based on the company's policy, market trends, and the store's choices related to its environment. - Select the product ranges with your team, adhering to the store's marketing plan, and ensure its coherence. - Ensure the creation and updating of the product offering in compliance with national product policies (LEROY MERLIN Multispecialist, core/periphery of LM markets, ABC range, Own-Brand policies, assortment policy from collection files). - Optimize this assortment policy by considering the specificities of the local context. - Make decisions on the style of commerce (self-service/assisted sales). - Be responsible for the overall pricing policy (base price levels, promotional sales). - Participate in the development of the company's commercial strategies in relation to marketing and the purchasing center. Merchandising - Be responsible for the overall upkeep of your sector (Full, Clean, Price). - Ensure the power and attractiveness of your sales area (shelves, promotional spaces, sales areas, etc.). - Ensure compliance with the company's merchandising rules. - Maintain the clarity of the offering and product density in your sector. - Make self-service/assisted sales choices. - Create suggestive and attractive setups in your sector. Business Development - Ensure the dynamism of your business: know how to balance "traffic" operations and operations targeting specific needs or customer types (thematic operations, development of new products, etc.). - Guarantee compliance with company policy (presence of advertised products, quality of company recommendations, etc.). - Clearly identify commercial challenges and know how to translate them with your team into commercial action plans. - Develop the commercial operation plan. Customer Relations and Services - Develop a culture of hospitality and service within your teams. - Update and monitor the evolution of your clientele, their expectations, and needs to lead actions that contribute to increasing customer satisfaction, fostering loyalty, and expanding your customer base. - Be close to both your customers and your team, prioritize and validate actions, and drive sales activities. Recruitment - Recruit new team members by defining the profiles to search for, their complementarities, and validating them with the Department Manager (DM). - Build your team by emphasizing complementarity based on each person's strengths. - Ensure the smooth integration of each collaborator using recommended tools and meeting with them regularly. Training - Ensure the development of each person's skills (development of training plans, follow-up, briefings, and debriefings) towards greater autonomy. Management - Evaluate professionalism and skills acquisition. - Ensure that each person contributes to the highest customer satisfaction. - Organize the team's work, develop individual responsibilities, delegate, monitor, and validate actions taken. Build, structure, and support sales plans. - Ensure fairness in scheduling, taking into account customer flow and employee expectations. - Continuously convey information to your teams (sector/store/company orientations/objectives, results, policies, and rules, etc.). - Facilitate efforts and celebrate victories with the entire team. - Constantly strive to create optimal conditions for your team's success. - Ensure compliance with social and safety rules. - Guarantee respect for and sharing of the company's values. Wealth creation - Maximize revenue and margin growth. - Continuously diagnose the construction of revenue to establish action plans that ensure strong and sustainable revenue growth. - Daily support your team in implementing action plans on the ground. - Continuously verify the validity of your action plans and adjust them as necessary. Optimization of Resources - Optimize the allocation of Human Resources quantitatively (scheduling, vacation planning, recovery, training...) and qualitatively (complementary profiles, skill levels). - Ensure the implementation of product strategies (marketing, purchasing center, communication) and logistics of the company, contributing to the optimization of our upstream margins. - Optimize the financial result of the inventory (turnover) and markdowns while ensuring good product availability for the customer (stockouts, minimum stock...). - Be responsible for the sustainability of the commercial tool entrusted to you and ensure the future profitabilit