Junior Ops Specialist

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

The IBD Fulfilment team is currently looking for a junior Ops specialist who will manage all elements of operations.

They will ensure that department policies and procedures are always followed and that corrective actions are taken in respect of reported events, discrepancies or inaccuracies. They will also be responsible for the delivery of a range of business-critical processes, optimizing the use of resources to successfully meet and exceed challenging SLAs.

This person will also be accountable for:

- Meeting targets relating to service quality and overall productivity of the department
- Accountable for all aggregate impacts of daily BAU volume demand and resource management to achieve success, whilst also expected to support change requirements as required
- Accountable for developing a culture of continuous improvement within the department
- Responsible for placing the Client at the heart of the operating model, ensuring that only value add services are provided
- Responsible for developing scalability and volume insensitivity, aligning the department to both the

Business strategy and Clients needs
- Accountable for the production and maintenance of process documentation
- Manage technology performance and continuously improve inefficiencies
- Develop and implement strategic change initiatives to improve Client service and/or reduce operating costs
- Be key point of contact for operational responsibilities

Job Description

Accountability: Supervising Operations (30%)
- Supervise all transactions and administration of STCF, Debt and Agency products and services
- Track the systematic allocation of work to team members and make adjustments to the workload when there are capability gaps or absence issues to ensure smooth and timeous workflow
- Verify all transactions processed by team members to ensure that the required standards of work are met during execution.
- Instruct team members to make corrections as a result of queries and ensure that they understand their mistakes to prevent them in future.
- Ensure that instructions/transactions received are authenticated, and completed within turnaround times.
- Ensure adherence to defined quality standards and standard processes to avoid risks to the bank through effective and efficient monitoring of transactions.
- Escalate all issues that cannot be resolved to the line manager immediately. eg: potential losses, client claims.
- Coach team members on how to improve their skills, competencies, productivity, and accuracy.
- Ensure adherence to service level agreements by regularly informing team members of the required turnaround times and checking the production queues for overdue items, report overdue items to the Line Manager and make plans to bring production back on track.
- Ensure adherence to the filing, archival and retrieval polices in terms of documentation
- Read Absa and departmental circulars daily and where necessary clarify the content of these with Line Manager to ensure understanding and implementation
- Collate operational information e.g. volumes processed, book reports, commissions recovered, etc.
- Compile, review and communicate production statistics to team members to ensure adherence to standards for productivity and turn-around times.
- Monitor the effective drawing of End of Day reports to control workflow and ensure that all items have been actioned and entries are cleared, escalate unresolved items to line manager

Uniform rules for demand guarantees applied to guarantees bond and other payment undertakings

International Standard Banking Practice

Uniform customs & practice for doc credits (UCP 600)

Rules on international standby practices (ISP 98)

Uniform rules for bank-to-bank reimbursement under documentary credits

Uniform rules for documentary collections (URC 522)

ICC official rules for interpretation of trade terms (INCO terms 2000)

Accountability: People Management (30%)
- Ensure team discipline in terms of professionalism & business etiquette, HR policies and procedures.
- Execute EOS (Employee Opinion Survey) action items as assigned by the line manager.
- Ensure that the PD process is vigorously implemented and tracked.
- Based on training plans agreed with the line manager of the area, monitor team members to ensure that planned training is undertaken.
- Keep record of team performance for input in performance development process
- Identify employees that are not meeting short-term productivity or control targets and make recommendations to the line manager to place employees on the Performance Accelerator Program

Accountability: Compliance & Risk Control (