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IT Finance System Trainer
2 weeks ago
Position Title: IT Finance System Trainer and Support
**POSITION PURPOSE**
Responsible for providing IT training and user support on the Broll online system and any other systems that Broll Property Group may use or acquire.
**ESSENTIAL FUNCTIONS AND BASIC DUTIES**:
- **
Assumes responsibility for providing effective training services and support for all users.**:
- Responsible for providing training and support on the Broll online system to users in the Company. Set-up training material and schedule and orgnaise reports for management on training issues.
- System knowledge. Must have obtained an intimate knowledge (including a good understanding of generally accepted accounting principles and functions) of Broll property management system, Broll on-line system and any other system that Broll property group might use or acquire.
- User liaison
- Liaise with users regularly to set-up training schedules.
- Liaise with users to ascertain if any program problems are being experienced or if any further enhancements are required
- Needs analysis. Liaise with users regularly and perform needs analysis for training requirements.
- Change management. Once enhancements/ new developments have been made to Broll system organise for relevant users to be notified and trained.
- User manuals. Once enhancements/ new developments have been made to Broll system make sure that help features and user manuals have been changed accordingly.
- Management reporting. Be able to produce reports for management on training issues. Be able to report to it manager or internal audit on users not adhering to ISO procedures.
- **Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts.**
- Tracks and resolves problems promptly and effectively. Ensures optimal service.
- Ensures that deadlines are met.
- Obtains and conveys information as needed. Logs all problems including cause and resolution information.
- Promotes goodwill and a positive image of the Company.
- **Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and with management.**
- Notifies all involved parties when tickets are opened and closed.
- Tracks and records resolutions of problems for future reference, training, and reporting.
- Cooperates in a team environment to promote strong customer assistance and learning.
- Works with different departments to assist in providing technical solutions as needed.
- Keeps management well informed of area activities and of any significant problems. Attends meetings as required.
- Maintains accurate and up-to-date reports.
- **
Assumes responsibility for related duties as required or assigned.**:
- Assist in installing correct software versions where needed by Broll online system.
- Ensures that work area is clean, secure, and well maintained.
- Performs miscellaneous projects as assigned.
- Updates technical skills as required.
**PERFORMANCE MEASUREMENTS**
- Training worships are completed effectively and timely in accordance with schedules.
- Training workshops succeed in parting of knowledge.
- Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.
- Good working relations exist with users. Users’ concerns are promptly addressed and problems effectively resolved.
- Required reports and documentation are complete and current.
- Management is appropriately informed of area activities and of any significant or recurring problems.
- Good working relations exist with Information Technology personnel.
**QUALIFICATIONS**
- Education/Certification: Matric.
**REQUIRED KNOWLEDGE**
- Understanding of PC hardware
Financial background is advantageous
**EXPERIENCE REQUIRED**
- Three or more years of related experience, including work experience in finance
**SKILLS/ABILITIES**
- Able to travel to Broll regions nationally and internationally
- Able to work well independently
- Good problem-solving skills
- Solid oral and written communications abilities
- Be able to communicate effectively at all levels
- Ability to assist and train others
- Able to work under pressure
- Able to work after hours when necessary
