Salesforce Senior Delivery Analyst

_Location: Cape Town (Claremont) _
- _Annual Base Salary: R672,200 _
- _Check out our values-driven benefits below_
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- Join us at Vera Solutions, where innovation meets purpose. We’re a forward-thinking tech company dedicated to creating digital solutions that drive significant social change. We run on passion, blending diverse skill sets and experiences with a collective mission to help organizations tackle challenges and achieve greater impact. As a social enterprise and certified B Corporation, we reinvest a majority of our profits in our growth and continued pursuit of our mission and vision. _

**_Position Overview _**:

- The Senior Service Delivery Analyst will be part of our growing Service Delivery team at Vera Solutions. This is a unique position where you will have the opportunity to manage a portfolio of clients and uplift their experience by providing Product support and Managed services. You would also be mentoring and guiding the other analysts on the team from a technical standpoint. This position is a highly collaborative one where you would work both internally and externally with clients. This will provide you with a valuable experience of understanding Vera’s culture, the teams, product and most importantly our clients. _
- You will join a team of passionate individuals with diverse backgrounds and experiences, all dedicated to improving the way social impact organizations operate. We’re a self-motivated, creative group, and we emphasize collaboration, flexibility, and professionalism. _

**_Primary Responsibilities: _**:

- _Manage a portfolio of clients on Managed Services engagements and serve as the Primary Analyst. _
- _Be the Technical backstop for the team. _
- _Communicate regular status updates on open client tickets maintaining standard SLA. _
- _Develop deep expertise on core product features and functionality to help with issue troubleshooting and resolution. _
- _Host periodic office hours and help the team out on technical issues. _
- _Identify and develop training modules for the team. _
- _Assist the Delivery Managers on portfolio allocations and training requirements. _
- _Drive communication and engagement with clients. _
- _Collaborate internally to deliver Managed Services engagements from planning to execution. _

**Qualifications and Experience**:

- _Demonstrate interest in the social sector. _
- _5+ years of professional experience in the technology or social impact space. _
- _3-5 years of Salesforce Consulting or Administration experience. _
- _3-5 years of experience working on either Products or Client Facing teams. _
- _Salesforce Administrator certification and Platform App Builder certifications. _
- _Strong aptitude for technology and ability to work with large amounts of data. _
- _Curiosity and problem solving skills. _
- _Inclination towards working in the Social Impact space. _
- _Excellent written and verbal communication skills in English. _
- _Client relationship management skills. _
- _Detail-oriented; efficient with excellent multitasking and organizational skills. _
- _Collaborative spirit; consistent desire to learn, improve and grow. _

**_Compensation & Benefits _**:

- This is a full-time position with access to all company benefits. We take care of our employees and their families, by offering competitive benefits, such as: _

**_Paid Time Off _**:

- 38 days of paid leave each year, including local and company-wide holidays and a December break. _

**_Health Care _**:

- Vera is passionate about supporting the health of you and your family. We cover medical insurance premiums, including family coverage, up to a maximum amount. _

**_Retirement _**:

- Vera offers a retirement plan and contribution matching to all of its employees. _

**_Wellness Leave _**:

- We do not cap sick leave. If you’re sick, we hope you get better _

**_Student Loans _**:

- To help employees with outstanding student loans, Vera offers a Student Loan Benefit. _

**_Child Care _**:

- In addition to robust paid parental leave, Vera assists with the costs of child care. _

**_Employee Incentive Plan _**:

- All employees participate in our Employee Incentive Plan. Employees receive stock options, aligned to their job title and location, as part of their total compensation package. _

**_Sabbatical _**:

- To showcase our commitment to employee growth and well-being, Vera offers a paid sabbatical to employees who complete three consecutive years. _
- Vera Solutions is committed to fostering a diverse and inclusive environment and encourages applicants from underrepresented backgrounds to apply._