E-commerce Operations Specialist

1 week ago

Johannesburg, South Africa 1840 & Company Full time

Overview:
**Responsibilities**:

- Create and optimize product listings on Amazon, eBay, Shopify, and other platforms using AI tools where applicable.
- Implement and refine SEO strategies using both traditional and AI-powered methods (e.g., ChatGPT, SurferSEO, Jasper).
- Conduct keyword research and competitor analysis using AI-based SEO tools.
- Analyze website data and marketplace trends to enhance product positioning and performance.
- Maintain and grow marketplace operations, including inventory updates, shipping compliance, and promotional planning.
- Monitor and report on site traffic, keyword performance, and customer feedback.
- Develop and track marketing campaigns using Google Analytics, GA4, and Looker Studio.
- Manage digital assets, including visuals and SEO-compliant descriptions.
- Ensure platform listings are visually appealing and aligned with the latest algorithmic requirements.
- Manage customer communications, feedback resolution, and operational reporting.

**Requirements and Skills**:

- Demonstrated experience managing e-commerce operations across Amazon, eBay, and Shopify.
- Proven track record in SEO strategy and execution, including familiarity with AI tools.
- Working knowledge of ChatGPT, Jasper, Gemini, SurferSEO, Clearscope, Frase, Ahrefs, SEMrush, Screaming Frog, and GA4.
- Excellent written communication skills and ability to generate AI-powered product copy.
- Strong understanding of Google’s SEO content policies and AI compliance best practices.
- Proficiency in Microsoft Office Suite and marketplace tools.
- Detail-oriented multitasker with the ability to prioritize and meet multiple deadlines.
- Excellent communication, problem-solving, and customer service skills.

**About 1840 & Company**

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

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