Information Desk Officer

5 days ago

Pretoria, South Africa RJPersonnel Full time

2years
- Deal effectively with customer queries and complaints
- Communicate personally and telephonically with a diverse group of clients
- Control the sales of gift vouchers
- Handle cash daily
- Assist with promotional activities such as competitions and shopper incentive programs
- Control situations in the event of theft, lost children or parents etc. This involves making public announcements, notifying security etc.
- Ensure effective communication in a crisis situation
- Handle irate customers and tenants
- Provide relief for switchboard and reception
- Oversee the general operations of the Centre on weekends, i.e. efficient security, parking, escalators, lifts and air cons

**Qualifications and Experience**:

- Matric
- 2 years general office experience
- Ability to work in a team
- Have excellent telephone etiquette
- Ability to use initiative when dealing with problems
- Must be friendly, presentable, reliable, trustworthy and patient
- Customer orientated
- Excellent communication skills
- Must be computer literate
- Attention to detail
- Customer Service Orientation
- Interpersonal Sensitivity
- Conflict Management
- Compassion and Empathy
- Oral Communication
- Written Communication

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